Umbu Jefrianto

Experience

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  ASTON Kupang Hotel & Convention Center

  Jan 2014 - Sept 2015

  • Handle cash transactions with customers usingDebit Card, Credit Card and Cash• Make sales Report or Summary report everyclose the shift.•Resolve customer complaints, guide them andprovide relevant information• Maintain clean and tidy checkout areas• frendly to using the Fax, Printer and Scaningand etc• Pleasantly deal with customers to ensuresatisfaction

  • Cashier

    Jan 2015 - Sept 2015

  • Front Office

    Jan 2014 - Jan 2015
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  Sotis Hotel Kupang

  Dec 2015 - Mar 2017

  Answer phones and help customers make, change or cancel reservationsRespond to emails with reservation information, confirmations and additional detailsInform customers of ongoing promotions or available upgrades that may enhance their experienceAnswer questions about rooms, amenities, rates and eventsRecord customer information accurately and charge credit cards upon successful booking Provide guidance on hotel utilization to clients or prospective clients.Communicating to hotel clients.Offer cooperation and promotion to clients.Arrange hotel facility offer packages.Creating new breakthroughs as hotel marketing tricks. • Handle cash transactions with customers usingDebit Card, Credit Card and Cash• Make sales Report or Summary report everyclose the shift.•Resolve customer complaints, guide them andprovide relevant information• Maintain clean and tidy checkout areas• frendly to using the Fax, Printer and Scaningand etc• Pleasantly deal with customers to ensuresatisfaction

  • Reservations Officer

    Jul 2016 - Mar 2017

  • Sales Executive

    Jul 2016 - Mar 2017

  • Cashier

    Dec 2015 - Jul 2016
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  Sahid Tmore Kupang

  Jul 2018 - Aug 2019

  Guest Service Agent

  Welcome drink cards, breakfast coupons and room keys. Maintain the cleanliness of the front office counter and check the necessary equipment and forms. Solve the problem of guests moving rooms. Make or write down things that need to be followed up in the log book, if work time is up and temporarily there are problems with guests that have not been resolved. Notifying housekeeping about rooms that have checked-out, checked-in or moved rooms. Check reservation of guest rooms both individually and in groups. Always check room racks and keep house accounts accurate. Prepare rooms for VIP, groups and individuals after the rooms are blocked by supervisors. Examine room discrepancy (difference in room status) between the Front Office and Housekeeping. Input registration data into the computer, so that all sections can use it for bill transactions. Show less

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  ASTON Kupang Hotel & Convention Center

  Sept 2019 - Oct 2020

  Sales Executive

  Provide guidance on hotel utilization to clients or prospective clients.Communicating to hotel clients.Offer cooperation and promotion to clients.Arrange hotel facility offer packages.Creating new breakthroughs as hotel marketing tricks.

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  Via.com

  Aug 2022 - Jan 2025

  Sales Executive

  Responsibilities: Manage specified area in order to maximize sales revenue and meet or exceed corporate set goals. Create territory and account development strategies and execute a plan to achieve assigned sales objectives. Responsible for business development and revenue management for assigned area. Maintain and retain travel agents and ensuring achieving targets Able to Leverage our pricing, packaging and business models to maximize returns and unique business value to Via’s agents. Develop and maintain territory plans which outline how sales targets will be met on an ongoing basis Recognize customer business problems and drive/influence resources to address opportunities. Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking and social media. Demonstrate the ability to “cold call” on targeted potential customers as well as relationship building and interaction with existing and potential customers. Hire, develop, and train all sales employees in his region by company standards and guidelines. Show less

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  Mister Aladin

  Mar 2025 - now

  Corporate Sales Executive