Annarapu Ramakrishna

Experience

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  BRAINOVISION SOLUTIONS INDIA PVT.LTD

  Jan 2021 - Jul 2021

  Salesforce Intern

  Developed custom Apex classes and triggers to automate business processes.Created Visualforce pages for enhanced user interfaces.Implemented Lightning Components to improve application performance.Designed and configured Salesforce workflows and process builder for automating tasks.Customized Salesforce objects and fields to meet business requirements.Integrated third-party applications with Salesforce using REST APIs.Conducted unit testing and debugging to ensure functionality.Utilized SOQL for data manipulation and retrieval.Assisted in the development and maintenance of Salesforce applications.Participated in the analysis of business requirements and translated them into technical solutions.Collaborated with senior developers to design and implement custom Salesforce solutions.Conducted data analysis and prepared reports using Salesforce dashboards and reports. Show less

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  Tata Consultancy Services

  Dec 2021 - now

  Salesforce Developer

  - Developed and customized solutions in Salesforce using Apex, Visualforce, and Lightning components, enhancing functionality and user experience.- Managed Salesforce configuration tasks including user setup, roles, profiles, and security settings, improving system reliability.- Implemented Sales Cloud solutions, streamlining lead and opportunity management processes, resulting in a 25% increase in sales efficiency.- Designed and deployed Service Cloud solutions, optimizing case management and customer support operations, leading to a 15% reduction in case resolution time.- Integrated Salesforce with third-party systems using REST and SOAP APIs, ensuring seamless data flow and enhancing system interoperability.- Conducted data migration and cleansing activities, ensuring data integrity and accuracy across systems.- Collaborated with business stakeholders to gather requirements, define project scope, and deliver solutions that met business needs.- Provided training and support to end-users, increasing user adoption and satisfaction. Show less