Claudia Babilonia

Experience

• 

  EVERTEC

  Nov 2010 - Sept 2015

  •Act as the Lead Recruiter between units across the organization and in charge of the management of the agency employees. Process and review employment application and conduct interviews. Hire employees and manage new hire paperwork process. •Responsible for the administration of employee benefit plans such as health, dental, vision, pharmacy and employee assistance plans or programs. Provides service to employees on benefit claims or information request related to coverage or plan design. In charge of COBRA Management. In charge of doing a carve out process for a Pharmacy Benefit Management (“PBM”) provider.•Create and promote Health & Wellness program. Liaison between Health & Wellness vendors, to leverage employee plan and benefit employee’s utilization fees. •Provides benefits orientation for new employees. •Process any required status changes to existing employee records as a result of annual open enrollment process.•Reviews claims submitted by employees and provide orientation about eligibility, card generation, account status, among others.•Analyze, review and process monthly invoices of the benefits providers. •Assists HR Shared Services Manager in the evaluation of plans and compare existing employee benefits with those of other employers by analyzing other plans, surveys, and other sources of information.•Responsible of analyzing employee utilization of benefits and develops specific recommendations for review by HR management.•Presentation and exposure to Functional and Non-Functional Senior Leadership Teams. Show less • Medical Plan Administrator.• Life Insurance and Benefits management.• Establish and coordinate health and wellness initiatives.• Develop and maintain relationships with service providers representatives.• Calculate and charge missed premiums, refunds and repayments for untimely enrollments, terminations and qualifying event changes.• Assist members with inquiries about eligibility, card generation, account status, and eligibility. • Manage the benefits eligibility status of employees.• Manage Open Enrollment process.• Manage and deliver annual benefit information sessions.• Represent and/or coordinate HR involvement for site-specific employee initiatives.• COBRA Management Reports. Show less • Administrative Support to the HR Division Manager.• Analysis and Development of reports.• Conducted research, compiled data, and types statistical reports, presentations and proposals.• Coordinate and arrange meetings, prepare agendas, reserve and prepare facilities, and records and transcribe minutes of meetings.• Orientation to clients about unit services.• Complete contract forms; verify background check and references from evaluated candidates.• Give support to the Business Partners and support units. Show less

  • HR Specialist

    Feb 2014 - Sept 2015

  • HR Representative

    Dec 2012 - Feb 2014

  • HR Administrative Assistant

    Apr 2012 - Dec 2012

  • HR Office Clerk

    Nov 2010 - Apr 2012
• 

  Walmart

  Sept 2015 - Aug 2016

  Sr. HR Analyst

  •Responsible for the policies and procedures of the company. Ensures that all HR policies are in compliance prior to dissemination. Communicate changes to managers and associates.•Provide support on any compliance or policy matter to meet customer and business needs.•Ensures business compliance with Equal Employment Opportunity (EEO) requirements and standards by gathering information and creating and summarizing reports to keep Corporate and local upper management informed.•Ensures that company job descriptions are up-to-date and accurate with employees current functions. •Designs, develops, deploys and administers Health & Wellness and Flexibility programs for Walmart, Amigo and Sam’s of Puerto Rico by organizing and implementing actual and new programs or initiatives that promote healthy habits.•Communicates program initiatives, promotes participation, and analyzes data and give recommendations.•Designs, develops, deploy and administers Health and Wellness and flexibility programs for Walmart, Amigo and Sam’s of Puerto Rico by organizing and implementing actual and new programs or initiatives that promote healthy habits. Give follow up to participants in order to ensure programs execution; tracking and updating metrics; provides reports to senior leadership; make recommendations for improvements; and presents programs to departments and top management. Show less

• 

  Evertec

  Aug 2016 - Feb 2022

  • Gather, organize and analyze data from internal and external sources, derive strategic insights, and provide recommendation to senior management. • Identify and reconcile client data to ensure accurate business requirements.• Draft and maintain business requirements and align them with functional and technical requirements. • Communicate updates on project statuses and issues Team Leadership and Project Team via regular communications and weekly status report.• Provide support to business units participating in the design and execution of strategic planning sessions, collaboration meetings, strategic discussion forums, and others. • Monitor and prepare presentations of the execution and KPI's of the initiatives in charge.• Responsible for leading the execution of process improvements projects throughout the organization.• Develop strategies to provide solutions focused on achieving the established objectives. Identify and analyze process improvements solutions.• Provide support to business units during the process improvements projects and promote a continuous improvement mindset throughout the organization.• Manage initiative timelines to meet established milestones• Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction• Assist with business case development and identification of project costs and benefits to calculate return on investment.• Serve as the liaison between consultants and business areas. In charge of executing the project management cycle. Show less

  • Customer Relationship Manager

    Jun 2021 - Feb 2022

  • Customer Excellence & Process Transformation Specialist

    Apr 2020 - Jun 2021

  • Business Analyst

    Oct 2018 - Apr 2020

  • HR Specialist

    Aug 2016 - Apr 2020
• 

  E3 Consulting - evolve . execute . excel

  Feb 2022 - Jun 2023

  Sr. Consultant
• 

  Evertec

  Jun 2023 - now

  • Customer Success Lead

    Feb 2024 - now

  • Strategic Partners Lead

    Jun 2023 - Mar 2024