Priyanka Jha

Experience

• 

  Convergys

  Sept 2004 - Sept 2007

  Process Trainer

   Support transition batches- especially taking care of bottom performer's and driving there performance to meet the expectation's of the floor. Followed by rigorous call monitors and individual feedback sessions on customer handling techniques. Internal and external client and operational management. Responsible for handling process related training requirements as well as development training. Prioritize training requirements keeping in mind the needs of the business. Interface with functional head at business units, for training requirements. Identify training needs, and work out training calendar for all staff for the site, in sync with functional heads of business units. Provide support in designing training modules – the content, mode of delivery. Develop talent internally by supervising & guiding trainers on a regular basis with the help of active feedback networks Evaluate effectiveness of training via use of established training evaluation tools & take remedial action to achieve desired results Show less

• 

  Tech Mahindra

  Sept 2007 - Oct 2010

  Sr. Trainer

   Expertise in managing the training process for various processes encompassing training curriculum, training delivery, training quality, process review and report generation. Resourceful at maintaining business relationship with clients to deliver customized training and quality norms by resolving their training related critical issues

• 

  ArohaTech IT Services

  Nov 2013 - Jun 2018

  Manager Learning & Development

   Manage end-to-end learning & development processes  Work with business leaders and managers to identify training needs and trends within the business Design both in-house and with expert third parties, a solution which includes a blended approach to learning such as coaching, classroom training, 1-2-1 sessions, action learning & e-learning Delivering these blended solutions and training sessions to delegates, mostly at management level Manage and oversee the development of the training team Management of the training budget Show less