Samik Ghosh

Experience

• 

  Tata Consultancy Services

  Nov 1996 - now

  ~ Consultative sales, solutions, implementation across the data life cycle for customer data estates (on-prem, cloud, hybrid) with contextual advisory shared across industries~ Being a part of customer journeys, enabled their aspirations towards growth and transformation leveraging target operating models which are democratized, governed, scalable and delivered business KPIs~ Matured the partner eco-system in the data and analytics space across the life cycle in collaboration with TCS COIN Show less * Established the account for US operations and enabled delivery from Bengaluru and Montevideo ; played a pivotal role to include operations from Australia and Canada as a part of global service delivery* Transitioned and delivered several "new offerings" of TCS as a part of Operations Management across multiple towers like Sales and Marketing, Learning and Development, Ethics and Compliance, Document Production, HR Shared Services to name a few* Played a pivotal role in establishing the Research and Analytics team* Deployed "Global Navigator" and "Secret Sauce" program for effective engagement, ways of working and mentoring of teams across locations Show less * Business Relationship Management for GE Money, GE Water and GE Energy with P&L ownership ; enabled net new wins worth more than 30 M USD between 2005 and 2009 for global programs and received several awards from GE and TCS* Established eBusiness Center of Excellence across all of TCS GE Relationship with significant impact towards pre-sales, solutions and delivery* Program Manager for GE Appliance Internet Initiative for their "New Channel Growth" working closely with Sales and Business Leaders to enable solutions in Agile mode ; recipient of multiple awards for self and team for creating e-Commerce solutions on browser as well as handheld devise (1998-2001)* Project Manager for GE Plastics Quality Data Warehouse with hands on contribution across Mainframe, Oracle, PowerBuilder, Mantis and Business Objects ; recipient of multiple awards (1997-1999) Show less

  • Global Head, Analytics, CX Management, Domain BPS @ Enterprise Cognitive Business Operations

    Aug 2023 - now

  • Head, Digital Transformation Services for New Growth Markets

    May 2022 - Aug 2023

  • Global Head, Data Services @ TCS Analytics and Insights

    Jan 2018 - Apr 2022

  • Global Head, Technology and Innovation @ TCS Analytics and Insights

    Jul 2017 - Dec 2017

  • Global Head, Talent Development for TCS BPS

    Apr 2015 - Jun 2017

  • Global Head, Transitions for BFSI BPS (TCS eServe)

    Dec 2011 - Mar 2015

  • Domain Excellence Leader for Utility

    Jun 2011 - Nov 2011

  • Operations Director for Global Professional Services Firm

    May 2009 - May 2011

  • Relationship and Account / Delivery Management for varied business of General Electric

    Nov 1996 - Apr 2009