George Arvizu

Experience

• 

  Lenscrafters

  May 1993 - Jun 1996

  General Manager

  Lens Crafters, El Paso, Texas 1993 - 1996General ManagerManaged a retail eyewear store with an optical lab. Led a team of ten sales people and seven lab technicians.• Turned the store sales performance around by focusing on sales training, customer service, and customer retention. Improved sales by 50% in the first year with very little staff turnover.

• 

  Helzberg Diamonds

  Jun 1996 - Mar 1999

  General Manager

  General ManagerManaged a high-volume, mall-based jewelry store with 12 staff members.• Consistent sales-leading store for Helzberg in the El Paso market.

• 

  Central Transportation Systems

  Mar 1999 - Dec 2011

  Full P&L responsibility for a major Houston-based moving and storage company. Led a staff of 70 sales professionals; accounting and administrative staff members; installers; laborers; facilities maintenance, workers; drivers and warehouse technicians. Monitored daily sales and tracked / managed costs to optimize operations. • Improved customer service scores by developing and enforcing a standard of conduct and expectations for employees to follow when dealing with customers. Trained employees through role play and developed each employee’s understanding of what excellent customer service should be. • Reduced operating costs. Interviewed all vendors / suppliers and renegotiated existing prices or changed vendors to find the best value; based not only cost but also turn-around time, quality and service. Reduced operating costs by more $100,000.• Developed a bonus incentive program for employees where they would earn bonuses for good customer surveys as well as protecting the company’s assets. Customer services scores improved greatly and the company’s loss and damaged equipment decreased significantly. Show less  Training new sale people, providing them tools and skills necessary to be successful, setting high expectations and S.M.A.R.T goals which put my team in an optimal position for higher profit margins and large growth potential within the organization  Lead from the front mentality: I exceeded sales goals given to my employees  Keep sales personnel accountable for said goals and requirements CRM input corrections & Paperwork corrections  Instill within my sales team ethical business practices Show less

  • General Manager

    Sept 2009 - Dec 2011

  • Operations Manager

    Nov 2006 - Sept 2009

  • Sales Manager

    Mar 2003 - Nov 2006

  • Sales Consultant

    Mar 1999 - Mar 2003
• 

  Wald Relocation Services, Ltd.

  Dec 2011 - Jul 2016

  Operations Manager/Sales

  Direct the daily activities of a major Houston-area moving and storage company. Duties composed of People Management, Business Administration. Manage a staff of 50 installers, laborers, drivers and warehouse technicians. Led large-scale commercial moving projects and ensure profitability is achieved on each project. Manage a fleet 12 tractor-trailers, bobtails and commercial vans. • Improved received goods inventory accuracy levels. Designed and implemented a comprehensive driver documentation binder and training document, and provided a copy for each truck. The binder provides a step-by-step guide to assist drivers complete the bills of lading and inventory documents for received goods. The new procedures improved our internal audit scores and significantly reduced corporate audit fines and penalties levied by the parent company.• Developed and implemented a warehouse mapping / goods tracking system for a 75.000 square foot warehouse. Redesigned the existing warehouse labeling / locator system to improve accuracy and reduce storage/retrieval rime. The system served as the foundation for the current automated (Windfall) inventory management system. • Secured a four-year contract with the Harris County Election Department to deliver and collect the election booths and related equipment for the semi-annual elections throughout the County. The contract will generate $250,000 per year. Show less

• 

  Lane Equipment Company

  Nov 2016 - Apr 2018

  Sales Representative

  Responsible for sales & marketing, promoting and profitably selling products and services to existing and potential customers. Duties and Responsibilities: Customer Relations, makes personal sales calls at customer sites on a regular basis. Establishes and maintains customer relationships in order to grow profitable sales. Using excellent Communication skills to Cold Call on potential new customers and existing customers to develop new relationships and strengthening existing relationships.• Improved customer relations by implementing and designing a selling and pricing guide. Designed and developed a pricing guide to streamline all discounting factors and percentages to an operative pricing design which included sales rates, leasing rates and lease to own rates. • Have Met or exceeded all monthly sales goals established by company. Meeting all goals by studying and understanding the product and finding the customers needs and matching the correct equipment to each customers needs. Show less

• 

  HireQuest LLC

  Apr 2018 - Aug 2019

  Regional Operations Manager

  Supervised thirteen branches in Texas, Louisiana and Florida and monitored customer order fulfillment's. Hire, train and counsel individual managers and customer service team members on performance objectives to satisfy client services needs. Suggest corrective actions to address customer complaints. Providing Buisness Administrations acumen, compile, review and act to meet company standards for meeting goal performances. Guide team on processes, review and develop new processes to prevent losses and execute cost saving measures. Review P & L statements and discuss monthly with Managers to find opportunities for higher profit potential. Develop strategies to develop each individual market. • Member of Catastrophic Emergency response team, spent one month in Panama City Fl. handling field operation after Hurricane Michael • Developed an expense reporting system that was informative and accurate in reporting expenses, that reduced approval and process time.• Developed Goals and Strategies for each individual branch, based on market trends and history of previous years goals.• Developed an Accounts Receivable action plan for managers to follow, so accounts would be reimbursed on a timely basis. Show less

• 

  EAG-LED GLOBAL LIGHTS

  Feb 2020 - now

  Executive Sales Eag-led Global Lighting
• 

  Freedom Security Solutions, LLC

  Jan 2023 - now

  General Manager