
Chris Scott
Server Technical Support

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About me
Manager, Customer Qualification Engineering at KIOXIA America, Inc.
Education

Del Mar College
1996 - 1996
Experience

DELL
Jan 1998 - Jan 2001Server Technical SupportInstalled and configured: Network Appliance F7XX series Unix filers, Clarion-based fibre channel hardware, all Dell Power Edge Servers and Dell Power Vault Products § Involved in walking customers through the Set-up of Storage Area Networks and subsequent trouble shooting if required. · Extensive knowledge of network operating systems: NT 4.0, Windows 2000 Advanced Server, Novell 4.x and 5.x · Experienced with Linux (Mandrake, and Redhat) · Knowledge of HP Openview and Dell Openmanage Show less

Truesan
Jan 2000 - Jan 2003QA EngineerTested and configured TrueSAN’s software based solution (Cloudbreak). · Generated detailed test plans · Tested and configured both Brocade 2800, 3800 series switches as well as Qlogic SANbox 1 and 2 Switches · Tested and configured Emulex LP8000, LP9000 and Qlogic 2200, 2300, and 2202FS HBAs § Familiar with Finisar GTX Analyzer § Performed installs for TrueSAN customers. Tested with the following storage subsystems: EMC / Clariion FC4700, LSI / IBM DF4000R, and Xyratex FFX Tested and configured TrueSAN’s fibre channel based solution. This solution included fibre channel based storage enclosures, fibre channel switches, and a Store-Age Virtualization board· Tested and configured Xyratex FFX storage enclosures (Mylex Dac960 Controllers) · Tested and configured Qlogic Fibre Channel Switches § Tested and configured Windows 2000 Server, Windows 2000 Advanced Server (Microsoft Cluster Service), and Solaris 8 Hosts Show less

Xyratex
Mar 2003 - Aug 2006QA EngineerResponsible for ensuring appropriate validation of multiple controller hardware/code in a controlled environment. · Developed detailed test plans and executed test cases (including performance testing, controller failover, high availability cluster testing) § Responsible for identification, analysis and documentation of defects, when present · Interfaced with customers to communicate test results, test logs and defect status as required · Performed firmware upgrades at key customer sites Conducted regression testing of FC - SATA solution 4200 JBOD (RA-1602-1216-JBD) product DVT for SBOD Project 4Gig Switched Fibre Channel JBOD Controller (RS-1600/2-F4-SBD) Involved in testing of Xyratex RAID Controller under development Conducted testing with 2Gig SBOD RS-1600/2-FC-SBD product Tested Xyratex FFX2 RAID Controller RS-1600-FFX2 (on-site with customer)· Experience with the following – Windows Platforms, RedHat 9, IRIX, HP-UX, Network Appliance Filers, Finisar Xgig Analyzer, Fibre Channel, Serial ATA Show less

3PARdata
Aug 2006 - Aug 2007QA EngineerResponsible for the design and implementation of functional verification tests for 3Par’s Remote Mirroring feature and Large Fabric configuration. · Created and executed test cases to exercise key areas of the product · Used Bugzilla for filing and tracking defects· Reproduced field issues and work with development to verify fixes · Used network simulator (Anue) to induce latency for FC tests Conducted testing of Remote Mirroring over Fibre Channel, using S-Series and E-Series InServs. Configured Large Fabric using Brocade, Cisco, McData, Qlogic switches. Show less

Hitachi Data Systems (Part of the Bluearc acquisition)
Aug 2007 - Jun 2011Sr. QA Engineer· Responsible for testing of new storage related features · Compatibility with LSI/NetApp Remote Volume mirror · Responsible for creating, reviewing test plans and designing test cases · Responsible for maintenance of storage equipment and assisting team with the configuration of their storage subsystems to facilitate test execution in a timely manner · Responsible for creating documentation (How-to wiki pages) for setting up storage configurations and providing related technical information Show less

Hitachi Data Systems
Jul 2011 - May 2017• Conducted testing for release of new features including creation of comprehensive test plans. • Responsible for creating and testing a data migration plan for HNAS using UVM, HFOP (Hitachi Fibre Channel over PCI protocol) and related storage functionality. • Experienced with installing, configuring and managing infrastructure using VMware technologies: vCenter /ESXi.• Experienced as a certified Scrum Master using Agile Methodology working on complex projects requiring group collaborations, with cross-site (US, UK and India) teams. Managed scrums, sprints and worked for continuous quality improvement of monthly deliverables. Managed user stories using the in-house backlog tool. • Lead QA engineer for the team. Instrumental in architecting test plans, designing test cases, and leading teams during execution to deliver projects in a timely manner with the highest level of quality. Show less • Conducted testing of new features related to the Hitachi NAS product: HUS-VM, Flash modules, support for TrueCopy (remote replication feature), and ThinImage.• Lead for defect reviews with key vendors to resolve issues in a timely manner.• Contributed to the ongoing interoperability testing of NAS servers against supported backend storage to ensure no regressions are reported before each engineering release of code.• Provided technical leadership to entire QA team for rapid resolution of any storage issues. Show less
Software QA Team Lead
Apr 2013 - May 2017Principal Software QA Engineer
Jul 2011 - Apr 2013
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Toshiba Memory America, Inc. (TMA) (via Peopleware)
Dec 2017 - Jun 2019Joint Qualification Engineer.webp)
KIOXIA America, Inc. (formerly Toshiba Memory America)
Jun 2019 - nowManager, Customer Qualification Engineering
Licenses & Certifications
- View certificate

Learning with Your Mobile Device
LinkedInFeb 2020 - View certificate

Building Resilience
LinkedInFeb 2020 - View certificate

Customer Service in the Field
LinkedInFeb 2020 - View certificate

Working with Upset Customers
LinkedInFeb 2020 - View certificate

Management Foundations
LinkedInApr 2021 - View certificate

Customer Advocacy
LinkedInFeb 2020 - View certificate

Leadership Fundamentals
LinkedInApr 2021 - View certificate

Effective Listening
LinkedInFeb 2020 - View certificate

Linux: Multitasking at the Command Line
LinkedInFeb 2020 - View certificate

Technical Sales: The Role of the Sales Engineer
LinkedInFeb 2020
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