Mark Standen

Experience

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  Next

  Jun 2003 - Aug 2009

  Retail Supervisor

  Key Duties:-Providing excellent customer service and resolving any issues of conflict i.e. damaged goods, refunds and wrong delivery of ordered goods.-Team delegation and support-Serving customers at till point stations - cash-handling.-Offering customers good advice with regards to purchases.-Having an extensive knowledge of the products sold in stores across all ranges.-Responsible for tidiness and organisation of department stock areas.-Dealing with deliveries when required.-Responsible for organising stock on shop floor i.e. displays. Show less

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  Medicare First

  Sept 2009 - Nov 2009

  Recruitment Consultant

  Key Duties:-Building affinities with current customer base, whilst generating new leads.-Arranging and conducting interviews with candidates.-Building up extensive files with high calibre candidates.-Processing relevant documentation checks.-Achieving daily KPIs and team targets. -Back-office documents filing and updating database.-Advertising job via online employment agency sites.-Diplomatically obtaining candidate references.-Exceeding individual and group targets. Show less

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  Faversham House

  Mar 2010 - Apr 2010

  Marketing Assistant

  Key Duties:-Registering clients to attend exhibitions.-Accurate administration of back-office documents.-Engaging in c200 calls daily to register clients.-Inviting clients via c300 calls a day to exhibitions.-Providing a client service second to none.-Managing external ad hoc company, exhibition queries.

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  OPTIMUM IT

  May 2010 - Dec 2010

  Recruitment Consultant

  Key Duties-Liaising with candidates via telephone and in person.-Effective business development and lead generation -Nurturing relationships with existing and new clients.-Conducting interviews with delegates.-Expanding current database with high calibre candidates.-Accurately vetting relevant documentation for job roles.-Achieving daily and monthly KPIs and targets. -Managing all incidental administration.-Creating and advertising job descriptions via various agencies.-Obtaining candidate references.-Collaborating to achieve group targets. Show less

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  Nationwide Building Society

  Jan 2011 - Aug 2020

  Branch Manager

  Key skills:-Training & development -Operations management-Programme management -Risk / change management -Change initiatives -Conflict resolution -KPI / target setting-Money Laundering Operational Risk-Technology: Microsoft Office, Word, Power Point, Excel, outlookAccount Management CAREER ACHIEVEMENTS -Management Trainee to Branch Manager after 18months-Managed 4 locations with 4 consecutive promotions.-Awarded Top Audit Score for each location managed.-Award winning Branch of the Year & Community Branch of the Year.-Inherent driving force behind 13 team promotions.-Introduced regional Video Conferencing (pilot) Services scheme in branch; enabling customers to liaise via a Skype system; -Leading performer for usage and sales (top 10 nationally); -Invited to speak of system benefits and our success story;-Presented to senior management and stakeholders across 2 regions.-Instigated district mentoring programmes for promotion initiatives.-Leading branch for reducing counter transactions by 80%;-Influential in steering customers toward online & mobile banking; -Personally recognised in Nationwide’s’ internal journal following feedback to the Service Digital Team re our achievements.-Driving performance initiatives from District/Area/ National reviews. -Top 50 (of 700) for banking, mortgages, home insurance/ savings -Exceeded benchmark service standards across 4 locations. -Pragmatic understanding of complaints; adhering to financial ombudsman standards; ensuring win: win scenarios.-Consistently exceeded KPI targets ranging between 120-150%.-Creating an approachable, transparent working environment where self-gratification breeds professional development and high morale. Show less

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  Habito

  Oct 2021 - Nov 2022

  Mortgage ad
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  Advias

  Nov 2022 - now

  Paraplanner