Carolyn Upperman

Experience

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  Bath & Body Works

  Mar 2005 - Oct 2009

  Assistant Manager

  Assist Store Manager in daily activities.Creating, developing and writing staff performance reviews.Trained staff in basic sales and customer service. Supervised staff in absence of store manager.

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  Pacific Sunwear

  Oct 2009 - Feb 2011

  Store Manager

  Managed and trained staff in basic sales and customer service.Provide customer service on a daily basis and handle customer concerns.Keep track of inventory.

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  Vanity

  Feb 2011 - Mar 2013

  Store Sales Manager

  Traveled in KY,TN and Ohio to help trouble shoot stores.Trained Store Managers in 5 stores throughout the district.Managed and trained staff in basic sales and customer service.Currently +10% to LY results YTD. Produce business results, +13% in volume to 2010 results.#1 Shrink results in the East Region for 2011, 2010 results were High Shrink.Provide customer service on a daily basis and handle customer concerns.Planning and organizing floor moves and wall layouts.Plan marketing events for customers. Show less

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  American Eagle Outfitters

  Mar 2013 - May 2016

  Store Manager

  -Multi-million dollar clothing retail store.-Create management and associate schedules for approximately 50-100 staff depending on peak retail season along with managing payroll.-Monitor customer relations and business activity: includes analyzing sales numbers for daily, weekly,monthly and yearly productivity.-Supervise 2 full-time assistants, 1 part-time assistant and between 50-100 associates.-Trained, coached and mentored staff to ensure smooth adoption of new customers service and omni ordering initiatives. Show less

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  Skechers

  May 2016 - Nov 2017

  Store Manager

  -Trained, coached and mentored staff to ensure smooth adoption of company policies.-Implemented innovative programs to increase employee loyalty and reduce turnover.-Hired and trained a staff of 20.-Partnered successfully with Home Office partners to receive the product that customers were looking for. -Successfully staffed and opened a brand new location.

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  Famous Footwear

  Nov 2017 - Feb 2018

  Store Manager
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  Synchrony

  Feb 2018 - now

  As a Field Sales Manager for Synchrony, I help my clients discover secure payment and financing solutions for their customers within the retail industry.Synchrony has been a leading payment service provider for almost 100 years. We work with businesses from small, family-owned to medium-sized and even larger corporations and retail chains. We have the consumer financing solutions these companies have been looking for to better enhance customer experience, get more sales, and grow their business.We help our clients bring their credit online by allowing customers to sign up in-store, directly on their smartphones. The result is a sign-up process that’s faster and easier for the customer and allows the business owner to manage those relationships and enable customers to invest in the products and services they love.Synchrony offers four distinct and innovative solutions: 👉🏻 Credit cards and installment products – to help you to drive sales.👉🏻 Engage Loyalty Solution –to personalize your customers’ experience and help deepen your relationships with them.👉🏻 Technology solutions – to increase customer engagement with your products through technology solutions like dApply, making credit approval fast and efficient.👉🏻 Connect with your customers anywhere - to let them access financing and rewards seamlessly with solutions like SyPi, the Synchrony Plug-In.I have been in the Lifestyle industry for 19 years, and being able to assist my clients in finding the best customer financing options is something I truly enjoy. Visiting my clients regularly and sharing how to increase brand loyalty and store revenue, is one of the highlights of what I do.Have a look at the media section below to learn more.Let’s talk! Specialties: Financing Solutions | Consumer Financing | Payments Show less

  • AVP, Sales Support Manager - American Eagle

    Feb 2023 - now

  • Field Sales Manager - American Eagle

    Feb 2018 - Feb 2023