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Lucas Ferroni

Lucas Ferroni

Microeconomics Professor

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location of Lucas FerroniGreater Orlando

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  • Timeline

  • About me

    Regional Director LATAM @ Oracle | Mentor | Board Member | Solving Problems Creatively | HITEC Emerging Executive 2021

  • Education

    • QATC - Annual Conference

      2011 - 2011
      Member Quality Assurance

      .

    • The Call Center School

      2012 - 2012
      First International Seminar: WFM - The Call Center School WFM .

      Activities and Societies: . .

    • WeDoCenter - SP, Brasil

      2013 - 2013
      Advanced WFM by Prof. PhD Ger Koole Advanced WFM - Erlang X

      Activities and Societies: Advanced Planning .

    • University of Buenos Aires

      2003 - 2004
      Master's degree Economics

    • IESE Business School - University of Navarra

      2011 - 2011
      Customer Service Management

      Activities and Societies: . .

    • Universidad de 'San Andrés'​

      2010 - 2010
      PostGraduate Course Executive Business Program

      Activities and Societies: . Business

    • University of Buenos Aires

      2005 - 2005
      Costs Engineering Economics; Engineering

      Activities and Societies: . Cost Ingeneering

    • Universidad Austral, Buenos Aires

      2012 - 2012
      Business Management Course

    • University of Buenos Aires

      1996 - 2001
      Bachelor's degree Economics

  • Experience

    • University of Buenos Aires

      Jan 2001 - Jan 2012
      Microeconomics Professor

      University Professor of advanced Microeconomics

    • Teleperformance

      Jan 2005 - Jan 2007
      Planning & MIS Manager - WFM

      Manage and develop a team of 12 analysts and 1 header. Report to a site director. Responsible for forecasting, planning, scheduling, real-time management and reportingOver & understaff reduction and therefore improve billing and compliance with service indicators. Redesign incentives system, simpler and aligned to company objective. Customer interactions. Strong involvement in the analysis of contracts and commercial proposals.Planner

    • GE Capital

      Jan 2007 - Jan 2008
      Project Leader

      Responsible for in/out telemarketing channel.

    • Atento

      Jan 2008 - Jan 2012

      Accountable to Americas Region

      • Regional America WFM & Quality Manager

        Jan 2011 - Jan 2012

      • Planning & MIS Manager - WFM

        Jan 2008 - Jan 2012

    • DIRECTV

      Jan 2012 - Jan 2013
      Field Planning & MIS Manager - WFM

      Technical service and installation, Field OPS WFM & MIS

    • Oracle

      Jan 2014 - now

      Regional Lead LAD for F&B & Hospitality Verticals. Enhancing Technical Support customer experience. Lead the cross functional design and deployment of Regional Fiscal Support compliance center for customers and support center

      • Director, LATAM OPS CSS

        Dec 2021 - now

      • Director, Regional Lead Latam Hospitality and Food and Beverage.

        Jan 2014 - Dec 2021

  • Licenses & Certifications

  • Volunteer Experience

    • Partnerships Chair

      Issued by Oracle Latino Alliance on Jan 2022
      Oracle Latino AllianceAssociated with Lucas Ferroni