Andy Pascual

Experience

• 

  Foster Feed Yard

  May 2018 - Aug 2018

  Equipment Technician
• 

  Whittier College

  Sept 2019 - May 2020

  IT Help Desk Manager

  • Troubleshooted system and network issues with the assistance of senior-level IT Specialists.• Managed the ticketing system and wrote technical reports that summarized the issue at hand and its status.

• 

  Accenture

  Jan 2021 - Jul 2021

  Student Leadership Program

  • An externship designed to give students exposure to Accenture's consulting practices and culture.• Learned active-listening skills, storytelling techniques and the essentials of effective teamwork while studying consulting strategies via a 1-1 mentorship with a Managing Director.

• 

  Jordan Belfort

  Jan 2021 - Apr 2021

  Frontend Engineer

  • Enhanced the UX/UI of the company's website through HTML/CSS/JS implementations while aiding with the Customer Relation Management system (HubSpot CRM).

• 

  Geek Squad

  Aug 2021 - Jan 2022

  Advanced Repair Agent

  • Completed hardware and software repairs on desktops and laptops. Repairs ranged from installing solid-state drives and building custom PC's to editing computer firmware and manually deleting registry items.• Replaced iPhone retina displays, cameras and batteries as an Apple-Certified technician.• Provided empathetic customer service to clients who were often frustrated with their tech devices.

• 

  Accenture

  Jul 2022 - now

  Client: Large Healthcare Provider• Lead the Change Management team within a large-scale data processing project.• Analyze risk, communicate dependancies and coordinate with various teams for dynamic change requests.• Complete compliance audits to ensure successful, on-time, SLA-compliant delivery.• Manage project-wide knowledge management via ServiceNow and reformed the documentation strategy to incentivize continuous improvement.• Conduct daily triage meetings to track progress for Incidents, Service Requests and Problem Records.• Aid with content management and cohesive delivery of our client governance presentation.• Create ServiceNow Dashboards to visualize metrics. Show less

  • Business Architecture Senior Analyst

    Nov 2023 - now

  • Business & Integration Arch Analyst

    Jul 2022 - Nov 2023