Jay Bell

Experience

• 

  Timeout Pizza

  Jan 1993 - Jan 1995

  Delivery Driver, Cashier, & Cook.

  Cashier, Busser, Cook, and Delivery Driver.

• 

  Lep-re-kon - Harvest Foods

  Jan 1993 - Jan 1994

  Stock Clerk

  Stocked shelves. Priced goods. Bagged Groceries. Unloaded inventory trucks. Assisted in ordering. Rotated diary cases. Customer Service.

• 

  Circuit City

  Jan 1995 - Jan 1998

  Computer Installation Technician and Sales Associate

  Computer Upgrade, Configuration, and Installation Technician.Certified Car Audio and Alarm System Installer.

• 

  Zones, LLC

  Jan 1998 - Jan 2000

  IT Helpdesk/Technical Configuration Advisor to Internal Sales Teams

  Technical support for a large Sales team ensuring all computer and networking equipment sold was paired with compatible upgrade parts and accessories. Supported consumer and professional IT environments and equipment.

• 

  ONVIA COM INC

  Jan 2000 - Jan 2001

  Manager of Technology Helpdesk Advisors

  Tasked with creating a technical support division for the Sales team from the ground up. Created the department, job descriptions, and had hired employees, and trained them to begin working within two months of my hire while doing the role alone until then. Also provided training classes for Sales staff on IT infrastructure.

• 

  Zones, LLC

  Jan 2001 - Jan 2008

  IT Technician, Lead.

  Began as a support technical based in the Auburn Headquarters to over 1000 employees at four locations across the US. All desktop computers were built in house until 2005 or so. Stopped counting at 10,000 computers built and imaged. Developed custom corporate system Images for PC and MAC with Norton Ghost and Microsoft SMS. Progressed to Network support, Phone system support, Server and Storage support, and was part of the team that moved the entire corporate HQ over a weekend with minimal downtime. Helped build a configuration and drop ship warehouse in Tukwila, WA. Show less

• 

  Kitsap Credit Union

  Jan 2008 - Jan 2014

  Manager of Information Technology

  Ran a team of ten full time IT staff. Directly responsible for hiring, mentoring, training, motivating, daily direction, evaluations, and ensuring timely completion of all goals and requirements. Completed many dozens of project including a complete ground-up data center rebuild, VoIP phone system installation with contact center, and core network uplift. Responsible for IT policies and procedures to guarantee compliance with all regulatory requirements. Well versed in NCUA, GLBA, and FFIEC. Responsible for the development, implementation, maintenance, and testing of the disaster recovery and business continuation plan. Show less

• 

  Sound Credit Union

  Jan 2014 - Jan 2014

  IT and Data Integration Manager

  Ran a team of four full time IT staff. Directly responsible for hiring, mentoring, training, motivating, daily direction, evaluations, and ensuring timely completion of all goals and requirements. Completed about a dozen projects in the short time I was there including a complete ground-up backup system rebuild, two new branch builds, and a core network uplift. Responsible for IT policies and procedures to guarantee compliance with all regulatory requirements. Well versed in NCUA, GLBA, and FFIEC. Responsible for the development, implementation, maintenance, and testing of the disaster recovery and business continuation plan. Show less

• 

  Seattle Credit Union

  Jan 2014 - Jan 2019

  IT Infrastructure and Security Manager

  Ran a team of full time IT staff. Directly responsible for hiring, mentoring, training, motivating, daily direction, evaluations, and ensuring timely completion of all goals and requirements. Completed many dozens of project including a complete ground-up colocation data center migration and build, VoIP phone system upgrade with contact center, core network rebuild, automated network redundancy, AC wireless, and full time remote capability for all credit union staff simultaneously without performance issues. Responsible for IT policies and procedures to guarantee compliance with all regulatory requirements. Well versed in NCUA, GLBA, and FFIEC. Achieved 100% scores from WA state and outside auditing firms. Responsible for the development, implementation, maintenance, and testing of the disaster recovery and business continuation plan. Show less

• 

  Indigo Design Inc

  Jan 2019 - Sept 2021

  Business Manager and Partner

  Achieved 20% business growth year over year. Hired and trained three new staff. Implemented software for route planning and digital dashboards for tracking jobs. Digitized all client records from paper files. Established real time cloud backup of digital records. Upgraded to new servers on new Windows platforms. Upgraded all staff computers and monitors. Installed new copier and scanning infrastructure. Upgrading invoicing system and converted to Customer Relations Management platform. Established full remote access for all staff allowing work from anywhere. Implemented new office network including mesh AC wireless infrastructure and new firewalls. Upgraded all software to current versions. Achieved PCI compliance. Show less

• 

  Indigo Design Inc.

  Sept 2021 - now

  Owner / Chief Executive Officer