Nitesh Shah

Experience

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  Spanco Telesystems

  Jun 2005 - Nov 2006

  Csa

  here my job profile was to prepare eod reports, mis reports, mtd reports etc.. . and acting assistant to my team leader, also reporting to the regional general manager about the daily updates for the process (icici prudential)

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  Convergys

  Nov 2006 - Jun 2017

  (product : microsoft –windows, ms office, msn explorer)• instruct new hire communication and culture training and process training.• utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a live classroom environment.• complete daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner.• adhere to developed classroom agenda/timelines and content flow.• accountable for achieving individual training performance metrics. show less • resolve escalations pertaining to customers facing technical issues• handle dial up connection and resolve problems • trouble shoot issues on software and messenger• guidance and support in configuring ms outlook for customer over the call• troubleshooting on internet explorer’s• responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and ensure customer satisfaction• handle escalation on issues unresolved and raised by customers through level 1 and level 2 support• support on technical issues raised by customer and drive for resolution • providing technical support to us based customers with issues on msn (ms network).• coordinate with various stake holders within ms tech support( india) and ms technical support (usa)for closure to issues faced by customers• act as spoc for new employee to ensure smooth integration and learning of company related procedures• worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed. show less

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  ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITED

  Jul 2017 - May 2020

  design and develop metrics, reports and analysis to drive key business decisions.data extraction, analysis and transformation are my key responsibilities.

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  First American (India)

  Nov 2020 - Apr 2021

  Assistant manager, l&d
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  CGI

  Apr 2021 - Dec 2023

  Learning and development