Francisco Otero Medina

Experience

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  Teleperformance

  Sept 2009 - Jul 2011

  Trainer

  Trainer for new hires on and updates or new programs

• 

  IBM

  Mar 2012 - Feb 2023

  • Lead the technical process to establish the CIO Device Purchase Programwithin the company• Create Purchase Program process to follow by users depending on OS.• Improve User Experience by excelling on how their interaction was withthe Devices team.• OS re-installation for Users that purchased their old workstations.• Track metrics for the program including cycle times and revenuegeneration by the program• Facilitator of all Agile ceremonies (Stand-ups, Retrospectives, Planning/Grooming) Show less

  • SCRUM MASTER / SALES PROGRAM TECHNICAL SPECIALIST

    Feb 2021 - Feb 2023

  • SOFTWARE ASSET MANAGEMENT (SAM) LICENSING ANALYST

    Jan 2019 - Jan 2021

  • SAM SOFTWARE LICENSE OPTIMIZATION ADVISOR

    Jan 2017 - Jan 2019

  • SOFTWARE ASSET MANAGEMENT (SAM) COMPLIANCE ANALYST

    Jan 2015 - Dec 2017

  • SOFTWARE ASSET MANAGEMENT (SAM) ENTITLEMENT ANALYST

    Jan 2013 - Jan 2015

  • SOFTWARE ASSET MANAGEMENT (SAM) ACQUISITION ANALYST

    Mar 2012 - Jan 2013
• 

  HCLTech

  Feb 2023 - Dec 2023

  SOFTWARE ASSET MANAGEMENT (SAM) ADVISOR

  • Compliance reconciliation of Software Inventory against Installationsusing ServiceNow for major vendors (IBM, Oracle, Microsoft) and otherISVs.• Software Acquisitions including purchasing new licenses and S&Srenewal.• Creation of Software models in Flexera.• Incoming Software purchases management using ServiceNow.