Simbiat A

Experience

• 

  Ellix System Solutions

  Jan 2014 - Jan 2016

  Customer Relationship and Experience Officer

  • Explained the benefits and advantages of different product and service offerings to customers.• Audited calls and service levels to maintain high standards.• Offered detailed product and service advice based on customer needs.• Resolved complaints with proactive problem-solving and analysis.• Maintained working knowledge of available products and services.• Managed relevant inboxes and office diaries.• Provided professional and helpful support to new and existing clients.• Drove sales by verifying customers were constantly informed of the latest products and services available.• Supported continuous improvement initiatives, collecting customer feedback to inform future business processes. Show less

• 

  VFD Group Plc

  Jan 2017 - Jan 2018

  Business Analyst

  Analysed business problems to bridge the gap between business stakeholders and technical teams, defining business objectives through epics and user stories. Created operational designs focused on financial strategy and stability. Combined process, economic, and regulation expertise to provide guidance and support effective service design.• Gathered and analysed financial data to create predictive models that simulate business scenarios, assess the impact of various factors on profitability and performance, and provide decision-making insights.• Ensured tax compliance by analysing financial data, reviewing transactions for accuracy, and generating reports that meet regulatory requirements, minimising risks by 13% and ensuring adherence to tax obligations.• Monitored market trends, provided data-driven insights, and recommended adjustments to maximise returns on a financial portfolio of £239,084, ensuring alignment with goals and risk tolerance.• Collaborated closely with the research team to conduct equity and fixed-income analysis, developing dynamic asset allocation strategies that improved portfolio performance by 15%. Show less

• 

  Titan Trust Bank

  Jan 2019 - Jan 2022

  Financial Control Officer

  Produced long-term plans, budgets, and forecasts and analysed company performance, ensuring standardised controls and managed financial reporting to enhance process efficiencies. Monitored cash flow and KPIs, facilitated internal and external audits, developed new systems and reconciled project fund accounts.• Developed interactive Power BI dashboards to present statements of financial position, financial performance, cash flow statements, and changes in equity insights, improving data-driven decisions by 16%. • Analysed OPEX and CAPEX reports to identify spending trends and investment needs to enable financial forecasts, optimal resource allocation, and alignment with strategic goals for financial stability.• Designed detailed financial models to simulate various business scenarios and forecast revenues, costs, and profitability, providing insights for strategic planning and reducing budget variance by 14%. • Prepared accurate financial records and validated the integrity of financial statements using IFRS, IAS and GAAP to facilitate external audits and compliance with legal standards for effective risk management and internal control. Show less

• 

  Webhelp Enterprise NL

  Jan 2023 - Jan 2024

  Customer Service Advisor
• 

  Virgin Money

  Jun 2024 - Aug 2024

  Digital Adoption and Engagement

  Deliver a process-led approach to capture detailed digital change management initiatives, requirements, and business impacts aligned with project features, epics, and capabilities. Ensured the digital journey, operational processes, and requirements aligned and were challenged as required for defining delivery approach in an agile environment.• Gather initial requirements to understand business issues and provide a business lens into final design demos to facilitate seamless customer usage of mobile applications and guide on ISA maturity.• Coordinate a change portfolio with the completion of change impact assessments and business readiness plans for delivering creative change, adoption strategies, and reporting on digital platforms.• Analyse customer data, identify pain points, preferences, and trends, and design targeted communication, training, and support strategies, resulting in a 17% improvement in customer retention.• Identify potential risks and points of resistance using stakeholder analysis insights, assessing readiness, and monitoring feedback to develop effective mitigation plans and minimise disruptions. Show less

• 

  Retom Ltd

  Jul 2024 - Oct 2024

  Business Analyst

  Collaborated with stakeholders to gather and document requirements for developing a user-friendly, intuitive, and responsive website to enhance online learning experiences. Conducted data mapping process modelling and facilitated workshops to ensure compatibility across all major web browsers and devices, aligning features with business objectives to improve IT skills training and consulting services. • Facilitate workshops to elicit stakeholder requirements and translate them into epics and user stories to guide project teams during process optimisation, with a 15% boost in requirements traceability.• Utilise Balsamiq to create low-fidelity wireframes visually representing workflows, systems, and user interactions, creating as-is and to-be end-to-end process mapping for iterative process refinement.• Identify key processes, map out existing operations, and assess performance metrics, analysing, designing, and optimising workflows to enhance efficiency, monitor progress, and ensure alignment.• Develop clear plans for change initiatives, communicate effectively with teams, and provide training and support to ensure smooth transitions, resulting in a 12% decrease in operational disruptions. Show less