Emma Kronberg, MHRM

Experience

• 

  Hotel Riosol

  Jan 2008 - Apr 2008

  Front Desk

  Internship for Bachelor's degree in Tourism

• 

  Sunsuite Lufesa

  Jun 2008 - Sept 2008

  Front Desk

  Internship for Bachelor's degree in Tourism

• 

  Sunwing Resort & Spa Arguineguin

  May 2010 - Jul 2011

  Front Desk Agent
• 

  Altamar Hotels & Resorts, Eden apartments

  Nov 2011 - Apr 2012

  Front Desk
• 

  GLORIA Thalasso & Hotels

  Oct 2012 - Mar 2013

  Front Desk Thalassotherapy
• 

  PARADISE HOTELS & RESORTS

  May 2013 - Oct 2016

  Front Desk

  - Primary contact point - Check-in, check out- Billing - Enquiries and claims handling, as well as handling sensitive cases - Supporting our vendors - Administrative tasks - Permission requests

• 

  Room Mate Hotels

  Nov 2016 - Jan 2017

  Front Desk

  Interim contract- Primary contact point- Check-in, check out- Billing & upselling - Complaint resolution

• 

  Norwegian

  Feb 2017 - Jun 2021

  Customer Service Consultant

  I worked in a multinational team of experienced Consultants at Norwegian Air Shuttle headquarters in Barcelona. Good cooperative skills and ability for continuous development is key for working in this fast-paced environment.- Acting as first point of contact for customers- Support for internal & external stakeholders- Resolving operational issues arising from irregularities- Auditing other bases and outsourced companies- Represent the team as subject matter expert- Use of several languages in everyday work- Responsible for claims handling from ADR & ODR, sensitive cases, legal claims from lawyers and claims from the various National Enforcement Bodies and authorities responsible in their respective countries- Coordinate, create and approve payments in SAP- Support to vendors and engaging with airports regarding irregularities Show less

• 

  LocTeam

  Jan 2019 - Dec 2019

  Annotation Analyst

  Language data analyst- Analysing data in Finnish language- Identifying potential issues- Evaluation/ grading of Finnish language usage and dialect Data obtained was used to train and improve speech recognition and AI systems

• 

  Aire Fresco App de Meditación & Mindfulness

  Apr 2021 - Jul 2021

  HR Business Partner

  An internship related to MHRM, focused on analysing organizational culture- Organizational development & effectiveness- Communication strategy- Analysis of challenges in organizational culture- Intervention program design, impact analysis and engagement strategies- Analysis of data & recommendations to improve processes- Report creation

• 

  Roche

  May 2021 - Nov 2021

  Customer Care Advisor

  Responsible for providing excellent customer assistance through a variety of channels and technology to patients with diabetes and healthcare professionals, understanding their needs and following all the systems and procedures established- Delivering a high quality, pro-active, positive, trusted customer experience- Resolving a broad range of enquiries from patients and HCP- Real-time administration of customer-specific data and attributes in Salesforce- Strong communication and customer facing skills- Effective multi-tasking- Problem identification, analysis and solving Show less

• 

  Norwegian

  Dec 2021 - now

  HR Advisor Spain

  HRIS Specialist, responsible to manage, over different companies located nationally, the correct maintenance and improvement of HRIS (Succesfactors Employee Central)Report the overall performance and conformity of HRIS. Project lead of implementation & UAT of SuccessFactors Employee Central nationally. - Assessment of company requirements - Project planning and resource allocation - Data migration and integration - Configuration and customisation - Training and change managementHR Advisor support for managers and HR BPs.Build cross-functional collaborations with all stakeholders. Ownership of securing accuracy and current HR Master data in SuccessFactors.Participate in HR Systems related global initiatives and projects. Support the standardisation of HR processes & systems nationally and globally.Support in local change management activities related to HR IT Systems and secure necessary training & user guides are in place.Optimization of HR processes & tools regionally.Trend analysis.Support Compensation & Benefits and updating salary structure nationally.Personal Administration: Contract administration, Payroll Administration.New hire orientations Show less