Sourav Golui

Experience

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  GigIndia

  Jun 2021 - Jun 2022

  Telemarketing Executive

  - Assisted customers in understanding the features and benefits of new applications on calls, resulting in successful downloads. - Explained new offers and benefits of new applications to customers on calls, leading to increased customer satisfaction. - Convinced customers to download new applications on calls, resulting in increased customer retention. - Created and maintained Excel sheets to record daily customer transactions, customer downloads and queries.- Everyday achieve 100% Targets of call. Show less

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  Tech Mahindra

  Jul 2022 - Mar 2023

  Customer Support Associate

  Handled customer queries and complaints on call regarding their order, delivery, payment, etc. of e-commerce flipkart .- Resolved customer issues promptly and professionally with a high degree of accuracy. - Developed in-depth knowledge of company policies and procedures to effectively address customer inquiries. - Utilized effective communication skills to create positive customer experiences.- Making Report on Excel how many customer queries get solved , What king of queries customer face per day making graph on queries face by customers.- Every month score 90 + marks on Quality of call. Show less

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  KPMG

  Jun 2023 - Jul 2023

  Data Analyst Virtual Internship

  - Interpreting large datasets of 1000 new customers to identify trends and patterns in the organization.- Utilized power query to clean and preprocess data reducing dataset errors by 20% ensuring high quality foundation for analysis.- Enhanced data visualization skills by creating 15 visually appealing charts and graphs to identify complex data patterns.