Bianca Gabriela

Experience

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  CGS (Computer Generated Solutions)

  Nov 2015 - Feb 2018

  Technical Support Engineer

  The projects in which I worked they are Dell and IBM-Lenovo- bussines categoryResponsibilities-on the basis of warranty claims for customers/employees of IBM ,Lenovo and Dell.-opening and processing the cases.-hardware/software problem through the use of technical terms that ensure the identification of the part that need to be changed.Fixed a problem processing the shipment thereof to the client by courier or with a technical (depending on the difficulty level of installing it).-Troubleshooting hardware and software.-validation warranties based on equipment which bills equally help processing the price if the problem is not covered by warranty.-maintaining relationships with superiors in order to improve the quality provided by agents.-responsibility of a customer by offering advanced qualities a survey where they can express their opinion about the assistance received.-Trainer for the new joiners-Back-up for QM Manager Show less

• 

  Huawei Technologies

  Mar 2018 - Jul 2018

  Customer Care Representative

  First contact for the bussines Huawei customers with Spanish and English:-processing the contact data in the system indentifying the problem and their needed-completing and processing the RMA's keeping the SLA’s-processing tickets in the system

• 

  Genpact

  Jul 2018 - Apr 2019

  -Management-Helping the Path Finder to coordinate the teams.-Organizing activities for the entire team.-Organazing and preparing the rewards for the team.-Managing other types of activities that includes management part I worked on the Spare Parts process doing the following activities:-keeping in touch the resellers with the warehouse-customer support by the phone and e-mails-daily/ weekly/ monthly reports (Excel)-using Macro and SAP for some activities/ reports-translation-processing credits request introduced in the system by the resellers

  • Junior Pathfinder

    Feb 2019 - Apr 2019

  • Senior Process Associate with Spanish

    Jul 2018 - Mar 2019
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  Accenture

  Sept 2019 - May 2020

  Disputes and Collections Analyst

  I’ve been in the OTC process doing Disputes and Collections. As well I was involved on IT process claiming and doing tickets for the entire project when there was any problem with the systems, analyzing how many people are affected and seraching for a solution, assisting & offering first support for the team.Spanish and English

• 

  HP

  May 2020 - now

  Customer Enablement Manager at HP

  - Consultancy & Design of Product Offering -Catalogue Deployment & Maintenance, set-up deals, managing product and prices offering-Customer relationship comunication and management-Monitoring, troubleshoot and improving area of control operational process to ensure optimum performance-Job role with Spanish and English