John Chia

Experience

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  Guardian Health and Beauty

  Jan 2007 - Jan 2010

  Pharmacist

  - 2 years in the one of the biggest and busiest retail pharmacy store in Singapore (Paragon)- Manage fast moving inventory to ensure consistent supply - Able to work under stress by dispensing medication accurately and calmly in a fast paced environment- Communicate with and understand customer needs effectively- Provide a wide range of drug and health information to customers and doctors- Able to think on the feet and handle difficult customers- Handle customers from all over the world including Indonesians, Vietnamese, Europeans, Russian etc- Multi-task effectively by handling walk-in customers, phone calls and colleagues enquiries Show less

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  Northeast Health International Pte Ltd

  Jan 2010 - Jan 2013

  Pharmacist Manager

  - Manager of pharmaceutical logistics team in Headquarters. Purview include warehouse, stock control, inventory system, delivery, Standard Operating Procedures- Management of inventory consisting of 800 SKU- Purchaser of pharmaceutical products and forecast sales. - Setup warehouse, inventory system, process flow, QMS & licences from scratch as department is new- Licence holder for wholesale and import of Poisons, Medical Devices, Chinese Proprietary Medicine. - Ensure storage, records, facilities and handling conform with Good Distributing Practice- Product registration and regulatory dealings with Health Science Authority in Medical Devices, Chinese Proprietary Medicine and Health Supplements Show less

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  Silver Medicare Consortium

  Jan 2013 - Jan 2013

  Head (Medical Products)

  - Startup company’s division involved in medical products (medicine and medical devices) and medical services (health screening)- Formulate and implement top level strategy in direction and sales - In-charge of sales team for sales to general practitioners, specialists, nursing homes, societies and corporate companies - In-charge of stock control, inventory system, Standard Operating Procedures- Setup warehouse, inventory system, process flow, Quality Management System & licences from scratch as department is new- Introduce and maintain supplier relationship for medical products - Licence holder for wholesale Poisons and Medical Devices Show less

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  TNT

  Apr 2014 - Apr 2021

  Assistant Regulatory Compliance Manager

  Quality System: - Quality assurance for 65000 square feet warehouse- Import, storage, distribution (local and regional) and secondary assembly of Class B to D medical devices (in-vitro diagnostics, coronary stents, orthopedic implants, contact lens) and Controlled Drugs- Ensure department complies to standards of GDPMDS, GDP, ISO9001, ISO14001 and 45001Review and optimize processes to ensure quality standards, local authority regulations and customer requirements- Batch release for secondary assembly and regional distribution- Review and update Standard Operating Procedures according to latest requirements and processesManagement Representative & Licence Holder- Management Representative for GDPMDS- Licence holder for HSA Controlled Drugs and Poisons, NEA Hazardous Substances Audit- Representative in all audits and maintain site licenses for HSA - Third party vendor management and audit- Internal inspection of quality, health and safety processesCold-Chain Products: - Ensure continuous cold chain product quality during storage and regional distribution- Management of walk-in freezers, walk-in chillers and standalone freezers- Management of Building Management System (BMS) for equipment faults and temperature excursionsHealth, Safety & Environment (HSE)- Ensuring safety for working with hazardous chemical substances, flammable and warehouse environment- Ensure compliance to ISO14001 Environmental Management and 18001 Occupational Health and Safety- HSE Representative and First AiderValidation- Validation of cold chain equipment and shipper boxes- Validation of BMS computer systemsRisk Management- Apply risk management to processes, health, safety and equipment as a form of preventive actionCAPA/Continuous Improvement- Application of Root Cause Analysis to processes to understand the cause of service deviations or customer complaintsTraining: Subject matter expert in quality, cold-chain and in-vitro diagnostics Show less

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  Fleischhacker LLP

  Apr 2021 - now

  Quality Assurance Manager

  Quality Management System: Responsible Person for compliance to international and HSA requirements for local storage and international transportationBusiness Development: Sources for high quality and cost-effective medicines for supply to Humanitarian Aid OrganizationsRegulatory Systems: Ensure dossiers of products sourced internationally meet World Health Organisation standards.