George Rioba

Experience

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  Wilderness Lodges(Keekorok & Samburu Lodge) and The Boma Hotel Nairobi.

  Jul 2009 - Jun 2013

  Front Desk Cashier & Receptionist

  • Greet and complete established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, for guests’ satisfaction.• Facilitate guest departure (check-out) on a daily basis following established manual and computer procedures in order to close guest accounts and prepare for the next sell.• Regularly calculating and or posting monies, receipts, guest accounts and other forms of credits using accurate, proper cash handling methods and established procedures in order to present customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.• Courteously answering inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.• Maintaining good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.• Operating the PBX equipment by answering incoming calls within two (3) rings, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide them with timely and efficient services.• Maximizing revenue in each phone/desk transaction.• Controlling cash transactions at the front desk and maintaining complete responsibility for personal bank as specified by hotel bank agreement policy.• Maintaining a friendly, cheerful and courteous demeanor at all times.• Performing other duties as assigned, requested or deemed necessary by management.• Contributing and maintaining established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Show less

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  Summerdale inn

  Jul 2013 - Jun 2014

  Front Desk Supervisor

  • Checking the entire arrival letters for the shifts comparing them with the PMs and updating the Front Office Manager on any discrepancies. • Updating Front Office Manager on daily reimbursements and pending PCVs. • Following up on all issues in the reception, concierge and operators handover books. • Ensuring adaptors, keys and chargers are intact on a daily basis. • Planning on the Front Office timetable and clearance of PH and accumulated offs. • Updating the master roll on a daily basis and presenting the update to the Front Office Manager every Monday and a consolidated monthly report by second day of the subsequent month. • Ensuring all required working tools and stationeries are in place in every shift. • Signing off reception, concierge and operators checklists. • Reconciling all group bills day before check out. • Compiling the night allowance by 15th of every month and updating the Front Office Manager for sign off. • Conducting trainings every month. • Leading all Front Office briefs. • Compiling Monthly National Bureau statistics and updating Front Office Manager. • Supervising the Front Office team. Show less

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  Hotel Rio Nairobi

  Jul 2014 - Nov 2015

  Night Auditor

  • Ensuring that all arrivals have been checked in, due outs have been checked out.• Checking that all guest arrivals and in-house guests have correct rates, markets and those with variances have a valid reason attached to their bookings.• Physically check rooms shown as unoccupied and confirm situation as indicated on a daily basis.• Posting guests charge purchase transactions not posted by the front office cashier.• Transfer charges and deposits to master accounts.• Carefully checking if all received days income has been captured systematically before closing the date.• Verifying all account postings balances and finalize transactions and making any necessary adjustment while creating reports.• Monitoring the current status of coupon, discount, and other promotional programs.• Tracking room revenues, occupancy percentages, and other front office statistics.• Preparing a summary of cash, check, and credit card activities.• Ensuring accuracy of all financial information and gather all the necessary paperwork to complete the audit.• Making sure that all outlets or revenue centers are closed for night audit procedure to take place.• Prepare of End of day procedure.• Run end of day process in property management software (PMS).• Summarizing results of operations for management.• Understand principles of auditing, balancing, and closing out accounts.• Be of assistance to the accounting department if need be.• Being in charge of all front office operations during the night time.• Answer emails, do reservations and take care of any customer needs during the nights.• Ability to perform check-ins and check-out procedures. Show less

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  The Panari Resort Nyahururu

  Mar 2016 - Feb 2022

  Night Manager(acting)/Auditor

  • Directing and coordinating various services related to night time operations as required.• Ensuring prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.• Ensuring safety and security of the guests, visitors, employees and protecting the property by working closely with hotel's security personnel.• Ensuring norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.• Optimizing the efficient usage of room inventory by monitoring, control and feedback to support the departments.• Overseeing emergency operations to minimize hotel losses and liability. Show less

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  Panari hotel Nairobi

  Feb 2022 - Sept 2022

  Night Manager
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  Mövenpick Hotels & Resorts

  Sept 2022 - now

  Night Manager
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  Movenpick hotel and residence Westlands Nairobi

  Dec 2023 - now

  Income Auditor