Bianca Birkhoff

Experience

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  Alcagen Electronics

  Jan 2001 - Sept 2016

  Assistant Business Manager

  Role: Sales of Printer Consumables, Printers, Printer Repairs and Office Supplies.• Provided continuous, accurate, and relevant feedback to the director of the company.• Consolidated necessary resources to meet customer expectations.• Ensured sales database was always up to date and accurate.• Acted as an ambassador for the company.• Marketed and sold to customers both in person, online and telephonically.• Organised and implemented logistic procedures.• All administrative duties, including banking, accounts receivable and accounts payable reconciliations.• Negotiated prices with vendors to increase company profits.• Always ensured professional service.• Quality control of all products sold, and services provided.• Managed five other employees and ensured they were working to their full potential.• Coaching and Training of all employees.• Responded quickly and efficiently to all sales inquiries.• Took control of conflicting customer requests and worked out solutions that were acceptable to all parties. Show less

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  Seartec

  Oct 2016 - Sept 2017

  Account Executive, New Business Development

  Role: New & Existing Copier/MPS Business• Manage existing SME customer accounts and corporate accounts.• Process and resolve existing and new customer inquiries.• Ensure that customers are satisfied at all times.• Organise regular client meetings to discuss all requirements.• Source new corporate clients and new business.• Cold call with a goal of 200 clients and 5 new proposals per week.• Properly analyse and qualify new customers to provide appropriate quotes.• Attend monthly training on new products and services.• Manage and update CRM software on a daily basis.• Prepare monthly and weekly pipeline and forecasting reports.• Ensure target GP is met.• Close contracts and ensure proper documentation is provided for credit applications. Show less

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  Cartridge Depot - South Africa

  Oct 2017 - Jun 2022

  Senior Sales Executive/Manager

  Role: Executive Corporate Sales & Management of Retail Stores• Building and maintaining a portfolio of corporate and SME clients.• Acquisition of new corporate and SME customers.• Provide leadership and guidance to head office sales staff.• Assisting with sales inquiries from staff from all 27 branches.• Negotiating the highest possible profit per new sale.• Took full responsibility for the entire sales process: taking customer orders, sourcing stock from various suppliers, sending orders to suppliers, picking up stock or receiving stock from suppliers, invoicing customers, managing deliveries, or even delivering orders myself.• Assist with complaints and resolving them accordingly.• Monthly reporting of sales and GP directly to the Director.• Manage and update IQ Retail software on a daily basis.• Implemented MPS (Managed Print Services) in the company and was responsible for this whole process: Analysing the customer's printing needs, preparing and submitting a proposal to the customer, procuring printers, finalizing contracts, procuring and delivering consumables, recording of the customer's printer values for proper invoicing.• Implemented printer sales in all stores and was responsible for all printer quotes and sales procedures in the stores.• Compiled all tender/government quotes, supporting documents and submissions.• Responsible for HP SDB program (loyalty program); submitting all online claims and ensuring all documentation from all sales of the 27 stores are captured for the program.• Contacting courier services, packaging merchandise and arranging pickup.Introduced Highly Profitable MPS to Cartridge Depot in 2017 Show less

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  EcoTeq

  Jul 2022 - Jan 2024

  Senior Dealer Sales Executive

  Role: New & Existing Dealer/Wholesale Business• Building and maintaining a new portfolio of dealers, corporates and end users.• Researching prospects & generating own leads.• Daily cold calling & introductory meetings.• Customer relationship building with customer visits.• Constant customer communication.• Responsible for the entire sales process.• Daily negotiations on pricing to close sales deals.• Market and competitors’ research.• Resolve customer complaints.• Weekly sales reporting directly to the Director.• Manage and update CRM system on a daily basis.• Monthly stock forecasting.• Launch, market & demonstrate new products.• Implement own sales strategies to increase sales.Awarded Highest Sales Growth for Q1 & Q2 for 2023 – Ecoteq Imaging Show less

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  Petit Forestier Group

  Jan 2024 - now

  New Business Development