Pierce Nunnery

Experience

• 

  Rite Aid

  May 2002 - Dec 2008

  Assistant Manager

   Handled closing responsibilities Delivered excellent customer service.

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  Atlanta Braves

  Jan 2006 - Jan 2008

  Guest Relations Representative
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  Grand Slam Marketing

  Oct 2007 - May 2008

  On-Field Activities Director

   Student-run organization charged with marketing and promoting the GSU baseball program and its new stadium Responsible for preparing game day contestants to participate in on-field activities

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  Georgia Force

  Sept 2008 - Dec 2008

  Marketing Intern

   Responsible for researching and developing appearances for the Georgia Force, including coordinating with site personnel, players, and cheerleaders  Handled marketing operations for the pre-season of the Georgia Force

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  Atlanta Spirit, LLC

  Mar 2009 - Jan 2010

  Inside Sales Representative

   Responsible for prospecting and developing both business and individual leads. Handled game day operations for setting up sales tables and prospecting attendees Successfully hit weekly revenue goal on a consistent basis.

• 

  Atlanta Falcons

  Feb 2010 - Nov 2020

  Conceptualized and implemented highly effective marketing strategies to surpass season ticket member retention objectives. Utilized market analysis and consumer behavior insights to navigate the department through intricate transitions. Proactively identified and implemented tailored retention initiatives for at-risk accounts. Championed the growth and advancement of both full-time and part-time service executives, in strict alignment with the Atlanta Falcons' Core Values. Elevating service standards, I established clear metrics and guidelines for service executives to ensure the delivery of the utmost level of service excellence. Managed and nurtured client relationships, ensuring consistent communication and understanding of client needs. Collaborated with cross-functional teams to develop and implement tailored solutions that drive client satisfaction and revenue growth. Evaluated post-season data to refine and improve strategies for subsequent retention cycles.  Consistently call 80-100 prospects per day comprised of former season ticket holders, single game customers, and prospects that have registered at Falcons marketing booths Participated in formal sales training with the Director of Ticket Sales comprised of generating sales script, overcoming objections, and role-playing Attend events such as training camp, Georgia Dome events, and other Falcons event using face- to-face selling techniques to sell and generate leads

  • Director of Fan Services and Retention at Atlanta Falcons

    Apr 2018 - Nov 2020

  • Fan Services Manager

    May 2017 - Apr 2018

  • Account Service Executive

    Jul 2011 - May 2017

  • Seasonal Account Executive

    Feb 2010 - Jul 2011
• 

  AMB Sports + Entertainment

  Nov 2020 - Oct 2023

  Director, Fan Experience

  Generated actionable insights derived from fan behavior analysis and survey feedback to optimize the fan experience. Conducted extensive survey distribution and data analysis for the Atlanta Falcons, Atlanta United, and Mercedes-Benz Stadium, providing valuable input for senior leadership. Spearheaded the implementation of groundbreaking concepts at Mercedes-Benz Stadium aimed at delivering a seamless and innovative fan experience.

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  Riptide Partners

  Dec 2023 - now

  Business Intelligence Analyst

  Translating complex data into actionable insights that empower organizations to make informed decisions. With expertise in data visualization, statistical analysis, and predictive modeling, I leverage advanced BI tools such as Power BI, and the Medallia platform to uncover trends, identify opportunities, and drive operational excellence.

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  Piedmont Office Realty Trust

  Feb 2024 - now

  Director of Experience