Experience

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  The yankee candle company, inc.

  Jan 2009 - Jan 2011

  Sales associate

  Victoria’s Secret, West Hartford, CT (2011)Yankee Candle Company, Avon, CT (2009-2010)

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  Soma intimates

  May 2012 - May 2015

  Sales lead manager

  Oversaw day-to-day store operations, with responsibility for all opening and closing duties including sales audits, for a leading retailer of intimate apparel with 250 boutiques nationwide.• Managed up to eight sales associates; prepared the weekly store schedule, delegated work assignments and provided ongoing coaching, direction, leadership and support.• Supported the career and skill development of the team to ensure employee engagement, performance and retention; instructed, evaluated and monitored personnel.• Interviewed potential associates and advised on candidate selection; conducted on-boarding activities, orientations, training and continued follow up with new associates. • Attracted new business through community outreach; established on-going relationships with clients, successfully developing a large base of repeat customers.• Anticipated customer needs and professionally presented and upsold products to maximize gross sales.• Actively modeled the Soma vision and increased brand awareness and client loyalty through ongoing outreach. • Created and maintained an enticing and visually appealing sales floor and workplace; monitored, replenished and merchandised inventory and conceptualized and executed design changes and floor set-ups.• Performed data entry in support of customer outreach programs and client records/information management.Selected Accomplishments:• Consistently received excellent customer service feedback and earned a reputation as a top sales performer; regularly met and exceeded aggressive daily/weekly/monthly sales quotas and goals. • Earned performance-based promotion from Sales Associate to Sales Lead, Feb. 2013.• Managed bi-annual clothing drives for the Susan B. Anthony Project and Voices Against Violence (2012 - 2015). Show less

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  Chubb

  Jul 2015 - May 2022

  Developing a progressive knowledge and understanding of the property and casualty insurance industry, insurance loss investigation, negotiation, and claim evaluation procedures. •Establish, document and execute appropriate strategies to bring early resolution to assigned claims and make decisions regarding claim exposures and claim settlements.•Contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives.•Complete accurate and timely loss investigations, analysis of medical information as well as claim evaluations.•Make decisions regarding claim exposures and claim settlements.•Understand legal proceedings and how insurance matters are handled in court.•Communicate in an appropriate and timely manner with internal and external customers relative to account trends, service issues and large losses.•Demonstrate fundamentally sound claim handling practices (through the utilization of Chubb's 'best practices' approach) by achieving compliance in areas to include: investigation, coverage, loss assessment, and case management.•Build and maintain productive relationships with internal and external customers, including clients, underwriting and service teams, brokers, defense counsels, etc.•Recognize and properly address coverage issues, potential fraud, and subrogation. Show less

  • Claims Specialist (Employment Practices Liability)

    Mar 2019 - May 2022

  • Senior Claim Examiner (Employment Practices Liability)

    Oct 2016 - Mar 2019

  • Claims Examiner II (Employment Practices Liability)

    Mar 2016 - Oct 2016

  • Claims Trainee (Employment Practices Liability)

    Jul 2015 - Feb 2016
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  Sedgwick

  May 2022 - May 2023

  · Handle all aspects of various professional liability claims including employment practices, directors and officers, educators legal liability, and technology errors and omissions, as a third-party administrator on behalf of insurance carriers.· Independently review and analyze insurance coverage issues and prepare coverage correspondence, utilizing coverage counsel only where prudent.· Analyze liability and damages and post accurate reserves for all claims; proactively assess and manage potential exposure to policy limits.· Retain and strategize with defense counsel concerning each aspect of the claim, i.e., discovery, motion practice, settlements, mediations and trial; collaborate with mediators and subject matter experts as necessary during the litigation.· Provide clients and upper management with recommendations for resolution strategies; negotiate claims in a cost-effective manner; attend Mediations and Settlement Conferences throughout the country.· Partner with underwriters to provide guidance regarding trends and assist with the evaluation of new applications, renewals, etc. Show less

  • Professional Liability Claims Advisor

    Jan 2023 - May 2023

  • Management and Executive Risk Claims Specialist

    May 2022 - Jan 2023
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  Berkley select (a berkley company)

  May 2023 - now

  Senior claims consultant

  • Managing complex investigations of professional liability claims including identifying insurance coverage issues, liability, compensability and damages.• Determining if a claim should be settled or litigated and implements an appropriate resolution strategy accordingly.• Effectively managing loss costs and claim expenses.• Managing all types of investigative activity or litigation on claims, including the posting of appropriate reserves in a timely manner.• Coordinating discovery and litigation strategy with panel attorneys and/or counsel retained by the insured.• Negotiating complex settlement packages through mediations and alternative dispute resolution mechanisms.• Making recommendations on claims processes and resolution strategies to management. Drafting concise and well written large loss reports for reporting to senior management.• Preparing and presenting claims to management and other internal business partners and clients.• Working with attorneys, account representatives, agents, and insureds regarding the handling and/or disposition of highly complex claims. Show less