Experience

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  Wilsons leather

  Feb 2014 - Mar 2015

  Retail sales associate

  In this role, I served customers through product information, sales assistance, and at the cash register.Inventory and manage product. Met Sales goals upwards of $1000 per day and often exceeded goals.

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  Subway

  Mar 2015 - Aug 2016

  Sandwich artist

  Created up to 50 beautiful sandwiches per hour for customers.Prepared food and calculated store inventory for the day-including food, money, store supplies,etc.Utilized cash register to close out sales.Cleaned and Sanitized restaurant throughout the workday.Assisted with closing duties each night.

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  Girls inc. of monroe county

  Sept 2016 - Mar 2020

  Sports department volunteer coordinator

  In my role at Girls Inc. of Monroe County, I specialized in recruiting and coordinating volunteers for the organization's sports programming. My responsibilities included recruiting up to 40 volunteers per semester by leveraging my networking skills and extending invitations to various clubs and groups. I conducted comprehensive volunteer orientations to ensure seamless integration for new team members. Throughout the semester, I organized and tracked volunteer hours, gaining valuable experience in human organization and management. I also recruited extra volunteers for any specific events hosted by Girls Inc. For our bi-annual volleyball leagues, I took charge of team assignments for players and ensured smooth communication channels between coaches, parents, and players. I also coached girls between the ages of 7-14 in volleyball. This role allowed me to blend my passion for sports with my commitment to community engagement and mentorship and was my first opportunity to blossom in leadership. Show less

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  Big woods pizza co.

  May 2017 - Aug 2017

  Big woods line/prep cook

  Responsible for preparing various meals , preparing various recipes for use throughout the lunch and dinner rush, and cleaning and closing kitchen at night. My recipe was featured on chef's special menu for July.

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  Indiana university bloomington

  Mar 2018 - Jun 2018

  Undergraduate research assistant

  I utilized excel to organize, update, and clean data sets, create data visualizations and discover data trends.I also helped brainstorm better ways to organize data to find trends. Worked with graduate students to administer surveys and collect data.

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  Moxy hair by alicia tisdale

  Sept 2018 - Aug 2020

  Social media manager/salon assistant

  In my role at Moxy Salon, I collaborated closely with the salon owner to define her goals and visions for our media marketing initiatives. On a weekly basis, I curated engaging and cohesive content for Moxy's Instagram and Facebook profiles, ensuring a consistent brand identity.Utilizing Vagaro, I efficiently managed numerous inventory changes arising from business operations, sales, and new orders, maintaining meticulous records. In addition to my digital responsibilities, I played a pivotal role in upholding the salon's physical appearance and visual standards. This involved various tasks such as painting, cleaning, organizing products, and contributing to the overall design of the space. I also took the initiative to develop comprehensive brand guides and posting guidelines to elevate Moxy's online presence and effectively meet our social media objectives. Show less

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  Indiana biosciences research institute

  May 2019 - Aug 2019

  Data science intern

  During my tenure with the Applied Data Sciences Center, I collaborated with a dynamic team to meticulously clean and query specific patient cohorts extracted from a vast repository of over one million electronic health records. Additionally, I played a pivotal role in the initiation of a user interface design project aimed at enhancing the usability of IBRI's Toxicogenomic platform. In this capacity, I orchestrated three goal-oriented user tests, contributing significantly to decision-making processes regarding web platform changes and their respective priorities. I translated Python data-cleaning scripts into Apache Spark's PySpark language. This adaptation not only facilitated cluster computing but also laid the groundwork for expediting future data-querying tasks. My multifaceted contributions to these projects reflect my proficiency in data science, user interface design, and a commitment to leveraging cutting-edge technologies for impactful outcomes. Show less

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  Qualtrics

  Aug 2020 - now

  My team works as the bridge between client-facing and engineering teams at Qualtrics. We assess, triage, and solve tough customer issues. I collaborate with our Engineering and customer-facing teams to provide issue resolution with efficiency and customer obsession. In this role, I have helped to improve internal processes as well as mentored new team members to achieve success.I also manage escalated issues by allocating internal resources, coordinating deadlines and client goals, monitoring progress, and keeping stakeholders informed throughout the investigation. Show less I assisted clients with the execution of their goals within the Qualtrics XM platform through research, collaboration, and communication.This was done by addressing customer queries regarding the XM platform, asking follow-up questions to fully understand the use cases and providing effective solutions to unique client issues.In this role I assisted 17 platform users per day in solving unique problems. I also lead, provided expertise, trained and supported a specialist product team of 15 members during my time in this role. Show less

  • Associate Manager, Resolution Team

    Jun 2024 - now

  • Resolution Analyst

    Jul 2021 - Jul 2024

  • Product Specialist

    Aug 2020 - Jul 2021