Experience

• 

  Mylan

  Sept 2004 - May 2012

  Focus on process development in the pharmaceutical industry. Specifically in transdermal patch delivery systems. Operated a commercial 3.5" and 2.5" Co-extruder making various polypropylene and polyethylene films for medical use.

  • R&D Technician

    May 2010 - May 2012

  • Extrusion Operator/ Medical Products Department

    Sept 2004 - May 2010
• 

  U.s. department of homeland security

  May 2012 - Apr 2018

  Immigration services officer
• 

  Uscis

  May 2012 - Apr 2018

  Immigration services officer
• 

  Uscis

  Feb 2020 - now

  ● Facilitated the training and development of 50 employees onboarding or transferring into our unit● Product owner (PO) for our Salesforce product and facilitated the growth of licensed users by over 200% in less than 6-months● Direct liaison between business and Agile DevOps team which utilized bi-monthly releases, 2-week sprints, and daily stand-up meetings● Assisted in quality assurance/UAT testing in the lower QA environment to ensure the build worked as expected, which resulted in 23% less errors in customer service responses● Decreased ticket completion time from 2+ weeks to less than 3 days● Responsible for creating functional/technical specifications in JIRA, while ensuring acceptance criteria and descriptions were clear● Experience in developing wireless area networks, digital forensic analysis, Python, virtual machines, malware detection/prevention, enterprise anti-virus/malware, Wireshark, and vulnerability detection● Significant experience in training, team development, innovation, and team management Show less

  • Senior Immigration Services Officer

    Apr 2018 - now

  • Supervisory Immigration Services Officer

    Feb 2020 - Jun 2020