Experience

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  P j ntephe & co.

  Jan 2010 - Feb 2012

  Litigation associate

  • Client intake, counselling and advocacy (with regards to litigation)• Dealt with client queries and legal correspondences• Drafted and reviewed legal agreements/contracts• Provided legal expert advice to various clients.

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  Diamond bank plc

  Mar 2012 - May 2016

  Business development executive

  • Facilitated the efficient movement of funds via bank payment channels.• Contributed to the increase in sales/profitability of the Bank’s products by meeting sales targets.• Opened and managed 5,000+ savings and current/business accounts within 4 years. • Successfully processed hundreds of paperwork including customers’ overdraft and loan requests • Provided expert advice to customers’ and recommended suitable financial products

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  Heritage bank plc

  Jun 2016 - Nov 2023

  Business & solution analyst| product manager| digital innovation specialist

  Digital Bank Portfolio Manager (Product Manager) (March 2020 – November 2023)- Part of the team that conceptualized and promoted the Octiplus bank-agnostic Digital Banking Solution.- Managed, promoted and ensured sustenance of digital transformation initiatives within the organization (e-Signature Solution).- Sensitized and on-boarded stakeholders on all new and existing Digital Banking propositions deployed by the Bank.- Leveraged internal and external partnerships to drive digital product awareness, increase user on-boarding and adoption.- Led business engagements and vendor negotiations to increase sales and user adoption of Digital Platforms.- Leveraged customer feedback and industry trends to discover functional gaps and identify new opportunities to redefine products/solutions.- Supported business and marketing teams to identify business needs and translate feedback into solutions.- Defined success metrics, monitored progress and tracked performance of the Bank's digital products and solutions.Solutions & Propositions Advisor (Business Analyst) (June 2016 – February 2020)- Engaged clients to determine customer requirements, business needs and inefficiencies.- Analyzed data/feedback from clients to define business problems, prepare and document business requirements.- Collaborated with internal and external stakeholders to conceptualize, develop and deploy value-added solutions to solve identified business challenges.- Coordinated and managed all aspects of the project and on-boarding phases.- Ensured deployed solutions are in compliance with relevant regulatory bodies.- Supervised stakeholder relationship post-deployment to monitor deployed solutions or improved business process.- Provided support to the Bank's Commercial, SME and Retail Banking Strategic Business Units for client engagements, deployment of suitable products and improvement of organizational efficiency. Show less

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  Mohawk college

  Jan 2024 - Aug 2024

  Business analysis student

  - Worked as part of a team to facilitate a requirements gathering workshop utilizing IBM Design Thinking methodologies.- Gathered and documented requirements through stakeholder engagements.- Created Business Requirements Documentation (Use Case Packages: Use case brief, Use case Diagrams, Use case activity diagram and Use case descriptions), Context and Data Flow Diagrams, Business Model Canvas.- Created project documentation: Business Requirements Document, Project Charter.- Created Requirements Traceability Matrix for various projects and efficiently managed requirements using JAMA. Show less

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  Questrade financial group

  Sept 2024 - now

  Business system analyst intern