Philip De Greve

Experience

• 

  Caxton Associates LP

  Jul 2000 - Dec 2004

  Senior Support Specialist

  As a Senior Support Specialist at Caxton Associates, I played a pivotal role in ensuring seamless Market Data Application Support for critical platforms such as Bloomberg, Reuters, CQG, CGQ Net, Bridge, Moneyline Telerate, and more. Operating in a fast-paced Trading environment, I provided comprehensive support to Back Office, IT developers, Traders, and DBAs, contributing to the smooth functioning of the organisation.In addition to my support responsibilities, I took charge of managing high-exposure projects that significantly increased productivity and added value to the corporation's business units. Among these achievements was the successful implementation of an enterprise-wide Integrated Document archiving solution, resulting in substantial annual savings for the corporation.I also led a high-profile project to design and create a robust web interface that expedites the retrieval of documents from the corporation's document repository. This initiative improved efficiency and streamlined document access, enhancing overall productivity.Furthermore, my dedication to effective software asset management led to the implementation of an enterprise-wide software inventory control system. This initiative resulted in significant cost savings for the corporation by efficiently managing software licenses and redeeming unused licenses.Throughout my tenure as a Senior Support Specialist at Caxton Associates, I demonstrated an unwavering commitment to technical excellence and efficient project management. My contributions ensured the smooth functioning of critical market data applications and directly impacted the corporation's bottom line, reinforcing my reputation as a valuable asset to Caxton Associates. Show less

• 

  Unisys

  Jan 2005 - Sept 2005

  Technical Consultant

  As a dedicated Technical Consultant, I have successfully provided lead support for critical projects impacting the Desktop environment of a large New Zealand Public Sector client. My focus was on delivering seamless solutions that minimize end-user downtime and significantly increase productivity.I took charge of handling technical issues that escalated from lower support levels, utilizing my expertise to troubleshoot and resolve complex challenges effectively. As a result, I have been recognised as one of Unisys Asia Pacific's Subject Matter Experts for Desktop deployments, contributing to the organisation's reputation as a leader in IT solutions.My role extended beyond technical expertise; I actively liaised with clients, ensuring a seamless connection between their technology requirements and business needs. This collaborative approach bridges the gaps, ensuring the delivery of tailored solutions that align perfectly with client objectives.I took pride in providing high-quality IT solutions to Unisys New Zealand clients, adhering to the ITIL methodology to ensure best practices and industry standards are followed consistently. This commitment to excellence has earned the trust and satisfaction of our clients, bolstering our reputation as a reliable and innovative IT partner.In summary, my Technical Consultant role at Unisys was marked by successful project leadership, client-centric problem-solving, and a dedication to delivering high-quality IT solutions. Through my technical prowess and strategic collaboration, I have significantly impacted our client's business operations, contributing to Unisys' position as a leading IT service provider in New Zealand. Show less

• 

  Datacom Systems Ltd.

  Sept 2005 - Aug 2015

  During my tenure from April 2012 to August 2015, I held a management role where I successfully provided day-to-day direction and guidance to a team of 28 highly skilled IT consultants. My primary focus was on supporting team members to ensure they had the necessary resources and tools to carry out their jobs effectively and efficiently.As a strategic thinker, I played a key role in business planning and provided valuable insights to develop my team's capabilities, aligning their goals with the broader organisational objectives. Additionally, I took charge of presales activities, driving month-to-month profitability and contributing to overall business growth.Maintaining a strong focus on quality assurance, I upheld the overall integrity of services provided by my team and continuously worked towards improving performance and service delivery. As part of this effort, I closely monitored pre-sales opportunities, managed proposal quality, and ensured timely delivery, reinforcing the team's credibility.In summary, my role during this period was multifaceted, encompassing team leadership, strategic planning, financial management, project oversight, and a commitment to driving excellence in service delivery. My contributions significantly impacted the team's success and helped drive positive outcomes for the organisation. Show less Over the course of nearly five years, I held a leadership position, providing exceptional guidance and mentorship to a team of skilled professionals. My role focused on optimising resources and fostering their development to achieve full potential, resulting in a high-performing and capable team.• As a strategic planner, I effectively managed resources and projects, ensuring efficient allocation and pipeline management. To drive excellence in service delivery, I planned, developed, and implemented robust processes and systems around quality management, process improvement, and best practices.• In taking a proactive approach to review team skills, identifying areas for improvement, and implementing measures to enhance project delivery capabilities, the team demonstrated discipline and governance in project delivery, consistently delivering successful outcomes.• Acted in a Business Development Role, successfully identifying and developing new business lines, expanding my Teams market reach and opportunities for growth.• Innovation and sustainability were integral components of our core business model, and I actively promoted these principles, encouraging a culture of creativity and forward-thinking within the team and the organisation.• Engaging with customer executive teams, I facilitated strategic alignment of projects and business cases, fostering strong partnerships with clients and gaining a deep understanding of their needs.• One of my notable contributions was serving as the Solutions Owner of internal Virtual Desktop initiatives, successfully implementing cutting-edge solutions to enhance efficiency and productivity.In summary, my role encompassed leadership, strategic planning, project management, business development, and fostering a culture of innovation and excellence. My dedication to customer satisfaction, quality, and sustainable growth played a significant part in the success of the team and the organisation during this period. Show less Throughout my role as a Senior Technical Consultant, I successfully delivered a wide array of projects, demonstrating expertise in crafting comprehensive RFP responses, high-level proposals, and detailed design documents tailored to meet clients' business and technical requirements. My solutions have consistently provided clients with clear and concise plans that address their unique needs.• Experience included executing complex migrations, including Novell NDS and GroupWise to Windows 2008 Active Directory and Exchange 2007. My role encompassed planning, implementation, and seamless execution, resulting in successful transitions for organisations.• As part of migration projects, I designed, built, and configured Windows 2008 servers on a VMWare Vi3 platform, optimising the environment for efficient and reliable performance.• The introduction of a VMWare Vi3 environment under my guidance significantly enhanced operational capabilities, enabling the migration of physical production servers to a new virtual environment. I employed Portlock for the Novell NDS & GroupWise servers and Plate Spin Power Convert for the Windows servers, achieving seamless transitions.• One of my most significant contributions was in the large-scale migration from Windows 2000 and Novell NDS to Windows XP and Active Directory for a large Public Sector organisation. My role encompassed critical aspects such as desktop builds, Active Directory design & implementation, Group Policy design & implementation, and comprehensive security considerations.Throughout this role, I have consistently demonstrated strong project management skills, technical expertise, and an unwavering commitment to delivering high-quality solutions. My ability to navigate complex migration projects and implement innovative technologies has resulted in successful outcomes for clients and organisations alike. Show less

  • Manager - Enterprise Infrastructure Consulting

    Apr 2012 - Aug 2015

  • Team Leader - Technical Consulting

    Jun 2007 - Apr 2012

  • Senior Technical Consultant

    Sept 2005 - Jun 2007
• 

  Microsoft New Zealand

  Aug 2015 - Aug 2024

  As a Senior Customer Success Account Manager (CSAM), my paramount focus is on partnering with customers to help them achieve their technology objectives. I take pride in providing proactive support to ensure that customers receive the best possible experience. When they face challenges and require reactive support, I am a staunch advocate, ensuring they receive timely and effective assistance.Additional Responsibilities include:• Professional Development Workshops: I lead PLD workshops for fellow and new CSAMs, emphasising the importance of navigating support constraints to deliver exceptional customer experiences. These workshops focus on fostering both proactive and reactive customer support.• RSM Landing Team for ANZ: As a member of the RSM landing team, I contribute my expertise to ensure seamless operations and support in the ANZ region.• New Zealand Premier Support for Partners (PSfP) Lead: I take charge of enabling and empowering Microsoft Partners in New Zealand and APAC. This role involves guiding colleagues to effectively support and engage with partners, strengthening relationships and driving success.• APAC CSS Champ: Collaborating with APAC Support Business Engagement Managers and fellow CSS Champs, I strived to ensure a cohesive and consistent customer support experience throughout the region. This collaborative effort enhances support capabilities and improves customer satisfaction.• New Zealand CSS Champ: Served as the primary point of contact for all CSS escalations in New Zealand, I was dedicated to swiftly addressing and resolving customer issues. This role emphasises the importance of maintaining high levels of customer satisfaction and advocacy.My work as a Senior CSAM revolves around building strong customer relationships, providing exceptional support, and enabling the success of both customers and colleagues. By fostering a culture of customer-centricity and continuous improvement, the organisation's overall success is enhanced. Show less As a Technical Account Manager (TAM) over the course of five years, my primary focus was on managing the seamless delivery of Microsoft's Premier Support services, tailored to meet the unique needs of my customers' Microsoft technologies, projects, and goals.Additional Responsibilities include:• Accelerated customer value by optimising consumption and support experiences, resulting in increased customer retention and revenue growth.• Leveraged technical intensity to proactively transform the customer experience, identifying and acting on customer feedback to drive value realisation.• Cultivated trusted relationships with key stakeholders, understanding organisational strategy and priorities to align service offerings with customer objectives.• Collaborated with Account Team members in regular account planning processes, prioritising the Customer Success portfolio to match customer strategies and Microsoft consumption priorities.• Led ongoing solution and operational health improvements, enhancing customer experience and consumption outcomes.• Provided delivery leadership within the Account Team, coordinating efforts to meet customer expectations and goals.• Actively sought and acted on customer feedback to continuously improve the customer experience and enhance service offerings.• Cultivated personal skills and capabilities, including technical depth, to drive customer experience and ensure outstanding support.My commitment to customer success, together with my technical know-how and excellent leadership, were crucial during my tenure as a Technical Account Manager in delivering exceptional client experiences and assisting in the overall development and reputation of the company. Show less

  • Senior Customer Success Account Manager (CSAM)

    Jul 2020 - Aug 2024

  • Senior Technical Account manager (TAM)

    Aug 2015 - Jul 2020
• 

  Microsoft

  Aug 2024 - now

  Principal Customer Success Account Manager