Experience

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  Pinnacle airlines, inc.

  Jun 2001 - Jun 2003

  Lead customer service agent
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  Signature aviation

  Nov 2003 - Mar 2025

  support the delivery of processes, systems and tools to drive consistency in onboarding, initial and recurring technical/skills training, resulting in exceptional operational execution in the Signature Flight Support global field network. Ensure executional excellence associated with the planning and execution of policies and procedures, and the delivery of training programs to meet specified requirements within the scope, quality, time, and cost parameters. This role includes responsibility of needs analysis, delivery and evaluation of course content. Show less Plan, manage, recommend and implement safety and staff development programs for multiple locations. Establish and promote the maintenance of a safe, healthy and accident-free work environment.Coordinate with the Corporate HS&E Department and local management in the development and implementation of Signature’s HS&E programs to increase proficiency in safe practices and promote a proactive safety culture.Manage Signature Safety Policies and Procedures (SSP’s) and other Health, Safety and Environmental (HS&E) systems approved by senior management. Ensure implementation by all Signature operations in compliance with local, state and federal rules and regulations. Prepare local safety policies and procedures for Base senior management approval. Ensure proper communication of these company systems to assigned locations.Lead investigation of accidents, injuries and near misses and cooperates in the preparation of material and evidence for use in hearings, lawsuits and insurance investigations. Will determine root causes and recommend corrective action. Perform graphical and numerical analysis of accidents, injuries and near misses to determine trends. Provide recommendations to base senior management in an effort to reverse negative trends. Conduct HS&E inspections and audits. Prepare reports and communicate unsafe findings to appropriate authorities addressing root causes and determining corrective action.Support fuel quality control duties as required or deemed appropriate by base senior management. Coordinate required employee training with base management to ensure compliance with State and Federal regulations in addition to Signature’s training requirements and company recordkeeping requirements.Coordinate administration of the Worker’s Compensation Program with assigned locations, to include working with the insurance carrier to reduce employee lost time. Show less Supervises and coordinates activities of employees involved in providing aircraft refueling and associated customer services to general aviation customers. Carry out supervisory responsibilities in accordance with Company policies and applicable laws.Assist with ramp operations such as towing, fueling, wing-walking, directing and parking aircraft as necessary.Monitor and maintain fuel inventories.Assist with resolution of customer complaints and/or problems.Maintain equipment to ensure safe and efficient operating condition.Assist with security of premises.Monitor and request all supplies and equipment needed in operation.Coordinate activities with other departments.Perform personnel actions such as interviewing, hiring, scheduling, training, appraising performance, rewarding and disciplining employees; addresses complaints and resolves problems.Recommend manpower requirements Show less Primary responsibility will be to oversee the initiation the OJT program for employees. Observes trainee processes and ensures proper technique and training objectives are met. Maintains current knowledge of OJT Program policies and procedures for Line Service Technicians and Fuelers. This will include overview knowledge of the AFQC Program as well (based on location need). Provide training to all employees related to the roles and responsibilities they will have in the work place and covered under the OJT Program. Provide training on PPE equipment and use as it pertains to their job assignments. Provide classroom training (based upon location needs, and in accordance with the Safety with a Leading Edge Manual / Area HSE Manager training) as needed. Assist in creating and maintaining employee training files in accordance with the Safety with a Leading Edge Manual, the OJT Program Overview, and potentially the AFQC Manual. Assist with ramp duties during busy times as needed. Assist passengers and/or crew with baggage/cargo as needed. Assist with general cleaning and clearing of debris from ramp, building and customer areas. Assist with wing-walking duties as required. Perform other duties as assigned. Show less Greet, park, tow, move and marshal aircraft arriving or departing ramp area. Provide lavatory and water service as requested. Fuel/de-ice aircraft as requested. Provide shuttle service for passengers/crew as required. Assist with customer service duties as required. Provide oil and oxygen service for aircraft as requested. Assist passengers and/or crew with baggage/cargo as needed. Assist with general cleaning and clearing of debris from ramp, building and customer areas. Assist with wing-walking duties as required. Show less

  • Safety and Operations Training Manager

    Jun 2023 - Mar 2025

  • Regional Training Manager

    Sept 2019 - Jun 2023

  • Area HS&E Manager

    Mar 2011 - Sept 2019

  • Operations Supervisor

    Sept 2010 - Mar 2011

  • Safety/ Training Coordinator

    Sept 2008 - Sept 2010

  • Line Service Technician

    Nov 2003 - Sept 2008
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  Wiehl in the sky llc

  Apr 2017 - now

  Independent business owner

  Digital marketing and media developmentCommercial logo and media designAviation advocacy and promotion of airportsFAA Part 107 Certified Commercial Drone OperatorOwner and Operator, founded in April 2017

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  Sky harbour group

  Mar 2025 - now

  Harbour master