Darris Pope

Darris pope

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location of Darris PopeAtlanta, Georgia, United States
Followers of Darris Pope203 followers
  • Timeline

  • About me

    Senior Customer Support Technician

  • Education

    • Chamblee charter high school

      2003 - 2007
      Hs diploma 3.49

      Activities and Societies: French Club, Anime Club, Audio/Visual Club French language, Swim Team, French Club and Creative Writing. Completed A.P. Environmental Science.

    • Georgia state university

      2013 - 2017
      Media, culture & society journalism

      Activities and Societies: Writer at Georgia State Signal (Student Newspaper), member of French Club Majored in Journalism with a minor in French. Conversational proficiency in Spanish.

  • Experience

    • Advantage solutions: sales, marketing, technology

      Jan 2017 - Feb 2020
      Sales advisor

      Led marketing team conducting roadshow events in retail stores setting up and running in-store displays and events for clients (Veggies Made Great, Keurig, Panera Bread, Murph’s Bloody Mary Mix, etc.) devising creative pitches and fun ways to attract customers.Maintained average sales lift of 247% throughout three-year tenure. Managed sales databases to reduce overhead costs by 15% on average.

    • Edm identity

      Nov 2018 - Oct 2019
      Contributing writer

      Contributing writer focused on developments in the electronic dance music industry in the Southeast.SEO management, techniques and practices to maximize views and traffic to the site.Coverage of events in the industry, Atlanta's Shaky Beats Festival and Imagine Festival.Provided music reviews and in-depth pieces on Rezz, Taiki Nulight, Matroda. Interviewing industry artists: Madeaux, ATHRS at Shaky Beats. Reflective pieces on industry trailblazer DJ Tiesto.Adhered to the highest journalistic standards written in AP style, published in HTML and CSS on WordPress using the latest in search engine optimization techniques to maximize views and traffic on EDM ID website.Drafted and published content through WordPress adhering to the highest of journalistic standards and AP style. Publishing in HTML and CSS with SEO management to drive views and interaction. Show less

    • The home depot

      Apr 2019 - Dec 2019
      Gardening associate

      Ensured optimization of department inventory space. Project facilitator for outdoor, gardening projects and renovations, including plotting orders of raw materials and bulk delivery for customers and clients. Assistance in garden techniques, plant species information and gardening products.

    • Costco wholesale

      Mar 2020 - Jul 2020
      Seasonal assistant

      Delivered vital assistance to Costco warehouses transitioning through COVID with implementation of new policies and role fulfillment.Fulfilled supporting roles in merchandising, food departments, customer service and management teams.

    • Comcast nbcuniversal

      Nov 2020 - Sept 2021
      Telesales and lead generation specialist

      Primary focus of closing sales and generating leads through effective and personalized marketing strategies. Focus on upgrading service plans and packages in home internet, video streaming, cable TV, mobile phone plans and home security to current Comcast customers. Handling re-negotiations of contracts with current customers and clients.Awarded Top Seller Status, selling in top 15% of agents in sales units of home internet service and video packages for first quarter on board. Acknowledged for exceedeing sales goals by 150%-200% in units of high-speed internet and video service.eNPS Team Lead - Management of the eNPS: analysis of employee feedback identifying areas of success and areas of improvement concerning work processes, product information, and marketing strategy. Developed new rewards incentives programs to increase participation of sales team and offer rewards suited for WFM (work from home).Scored perfect 10 for excellent customer service and friendliness in several customer surveys. Show less

    • Navex

      Sept 2021 - now
      Support technician specialist

      • Delivering fast, friendly and efficient technical support for GRC SaaS applications, resolving hundreds of tickets per month with an average initial response time under 3 hours.• Performing database and backend changes and updates to enhance optimization of HR hotlines and intake for clients.• Assisting technicians in troubleshooting, resolving complex issues, leading weekly meetings to support newer team members and assist in resolving complex issues with any team members.• Collaborating with cross-functional teams, including Implementation Managers, Web and Product Developers.• Testing and demoing proprietary software, creating customer how-to guides with clear, easy-to-read verbiage, identified bugs and provided QA support.• Recognized as three-time "Most Helpful" in Support and Q3 2023 Employee of the Year.• Provided on-demand support via chat, help desk, live calls for high-profile clients such as Apple, Delta, Coca-Cola, Target, FedEx, and UPS.• Consistently received 10/10 client clients, for SaaS support, friendliness, attention to detail and helping clients optimize KPIs across the GRC industry.• Identified revenue-generating opportunities by offering additional services like quick entry reports and HR incident triaging methods.• Improved Support Team efficiency by developing templates and guides for complex database issues. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Intake Coordinator

      Issued by Metro Atlanta Task Force
      Metro Atlanta Task ForceAssociated with Darris Pope