Experience

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  Advantage solutions: sales, marketing, technology

  Jan 2017 - Feb 2020

  Sales advisor

  Led marketing team conducting roadshow events in retail stores setting up and running in-store displays and events for clients (Veggies Made Great, Keurig, Panera Bread, Murph’s Bloody Mary Mix, etc.) devising creative pitches and fun ways to attract customers.Maintained average sales lift of 247% throughout three-year tenure. Managed sales databases to reduce overhead costs by 15% on average.

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  Edm identity

  Nov 2018 - Oct 2019

  Contributing writer

  Contributing writer focused on developments in the electronic dance music industry in the Southeast.SEO management, techniques and practices to maximize views and traffic to the site.Coverage of events in the industry, Atlanta's Shaky Beats Festival and Imagine Festival.Provided music reviews and in-depth pieces on Rezz, Taiki Nulight, Matroda. Interviewing industry artists: Madeaux, ATHRS at Shaky Beats. Reflective pieces on industry trailblazer DJ Tiesto.Adhered to the highest journalistic standards written in AP style, published in HTML and CSS on WordPress using the latest in search engine optimization techniques to maximize views and traffic on EDM ID website.Drafted and published content through WordPress adhering to the highest of journalistic standards and AP style. Publishing in HTML and CSS with SEO management to drive views and interaction. Show less

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  The home depot

  Apr 2019 - Dec 2019

  Gardening associate

  Ensured optimization of department inventory space. Project facilitator for outdoor, gardening projects and renovations, including plotting orders of raw materials and bulk delivery for customers and clients. Assistance in garden techniques, plant species information and gardening products.

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  Costco wholesale

  Mar 2020 - Jul 2020

  Seasonal assistant

  Delivered vital assistance to Costco warehouses transitioning through COVID with implementation of new policies and role fulfillment.Fulfilled supporting roles in merchandising, food departments, customer service and management teams.

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  Comcast nbcuniversal

  Nov 2020 - Sept 2021

  Telesales and lead generation specialist

  Primary focus of closing sales and generating leads through effective and personalized marketing strategies. Focus on upgrading service plans and packages in home internet, video streaming, cable TV, mobile phone plans and home security to current Comcast customers. Handling re-negotiations of contracts with current customers and clients.Awarded Top Seller Status, selling in top 15% of agents in sales units of home internet service and video packages for first quarter on board. Acknowledged for exceedeing sales goals by 150%-200% in units of high-speed internet and video service.eNPS Team Lead - Management of the eNPS: analysis of employee feedback identifying areas of success and areas of improvement concerning work processes, product information, and marketing strategy. Developed new rewards incentives programs to increase participation of sales team and offer rewards suited for WFM (work from home).Scored perfect 10 for excellent customer service and friendliness in several customer surveys. Show less

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  Navex

  Sept 2021 - now

  Support technician specialist

  • Delivering fast, friendly and efficient technical support for GRC SaaS applications, resolving hundreds of tickets per month with an average initial response time under 3 hours.• Performing database and backend changes and updates to enhance optimization of HR hotlines and intake for clients.• Assisting technicians in troubleshooting, resolving complex issues, leading weekly meetings to support newer team members and assist in resolving complex issues with any team members.• Collaborating with cross-functional teams, including Implementation Managers, Web and Product Developers.• Testing and demoing proprietary software, creating customer how-to guides with clear, easy-to-read verbiage, identified bugs and provided QA support.• Recognized as three-time "Most Helpful" in Support and Q3 2023 Employee of the Year.• Provided on-demand support via chat, help desk, live calls for high-profile clients such as Apple, Delta, Coca-Cola, Target, FedEx, and UPS.• Consistently received 10/10 client clients, for SaaS support, friendliness, attention to detail and helping clients optimize KPIs across the GRC industry.• Identified revenue-generating opportunities by offering additional services like quick entry reports and HR incident triaging methods.• Improved Support Team efficiency by developing templates and guides for complex database issues. Show less