Experience

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  Honeywell

  May 2005 - May 2019

  •Identified Customer Concerns and Developed Programs with Honeywell Customers Designed to Improve Customers Interactions and Experience. Achieving Between 74% & 90% Improvement on Customer Satisfaction Scores.•Supported Substantial Yearly Business Growth (20% Growth ) within the Middle East Region by Developing Solutions to support customer's logistics, inventory, pricing and new product entry into service programs.•Utilized Six Sigma Methodology to Standardize Customers Processes with Honeywell leading to a Drastic Reduction in Cost for Both Parties.•Assembled & Led Cross Functional Teams from ; Logistics, Marketing, Supply Chain, Legal, Sales to Address Complex Customer Issues.•Developed & Successfully Negotiated Product & Technical Support Agreements with Key Customers• Executed Product Support Contracts, to Meet Key Milestones on Schedule and to Quality Requirements.•Managed in Service Product issues by Establishing and Leading Teams Cross Functionally to Address Root Cause Corrective Actions and/or Establish more Effective Methods for Supporting Ongoing issues e.g. Repair turnaround time etc. Show less •Led Six Sigma projects that improved operational efficiency of our finance departments and resulted in improvements to free cash flow by up to $10M per year.•Implemented Europe, Middle East and Africa’s first bankruptcy council in region, resulting in less exposure to poor debtors and cutting bad debt for Aerospace .•Standardized processes, policy and procedures for the finance team leading to reduction in approval cycle times, improved audit rating scores and full compliance with changing legislation. Show less

  • Customer Business Manager - Defense

    Sept 2013 - May 2019

  • Customer Program Manager - Defense

    Jan 2010 - Sept 2013

  • Risk & Process Leader EMEAI

    Oct 2007 - Jan 2010

  • Finance Team Leader Aerospace

    May 2005 - Oct 2007
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  Collins aerospace

  Jun 2019 - Dec 2023

  Customer business director - airlines

  • Closed over 20 strategic agreements during my tenure, including significant individual agreements over $100M in value. • Led business development and sales for key commercial airlines in the MENA region.• Partnered with other strategic business units to maximize the content of Long Term Agreements with customers.•Established, built and maintained C-suite and executive-level relationships at major airlines to partner on strategic development projects.•Collaborated with key functions internally to develop a strategy for key markets in the region, including Saudi Arabia.•Consulted with Airlines on aircraft aftermarket principles and approaches to reduce costs and improve service availability performance of aircraft.•Provided support and leadership to other functions such as accounts receivable, business strategy, and contracts. Show less

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  Ge aerospace

  Jan 2024 - now

  Senior director strategy & business development - defense