Experience

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  Sage

  Feb 2011 - now

  • Ensuring that you have a good understanding of clients’ requirements• Consider the benefits and impacts of the solutions you provide prior to implementation of the solution.• Accurately log events of each customer query on our internal CRM.• Obtain confirmation from the client’s on whether their needs or query that has been resolved.• Manage your logged in, on hold, unavailability and call time measurements within specified benchmarks to maintain/optimise team capacity.• Convert issue and query trends into knowledge articles.• Grow your product knowledge.• Grow your customer service engagement with our customers.• Follow internal policies and deliver customer service according to Sage core values.• Be the first point of contact for our customers.• Registration knowledge and rules are required & are to be maintained to assist with the following Sage Pastel Products: Sage 50c (Pastel Xpress / Partner Advantage & Perpetual) Sage 200 (Evolution) Sage 300 Sage Pastel Payroll Business Partner account Registrations Show less

  • Customer Service Representative

    Feb 2014 - now

  • Receptionist

    Feb 2011 - Feb 2014