Experience

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  Ubc psychology faculty

  Jan 2006 - Dec 2006

  It helpdesk support

  - Maintained and updated department computer systems consisting of more than 250 computers.- Set up and configured PCs and Macintosh systems, and also performed configuration of firewall.- Installed software and hardware devices to computers, such as printers on a wired/wireless LAN. - Troubleshot email, network client, wired/wireless connectivity, VPN, Windows 2000/XP, Apple Macintosh OS 9/10 and Linux problems.- Set up lab workgroup computers with appropriate network file sharing permission.- Configured computer sharing across platforms using SMB.- Maintained database records of requests, and updated the Psychology IT Helpdesk Support Manual. Show less

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  Hsbc

  May 2006 - Dec 2006

  Systems technician

  - Provided essential IT support for HSBC development center office with other more than 400 developers.- Troubleshot hardware, email, OS, network TCP/IP, IBM development software problems on Windows domain for developers, managers, and directors.- Managed computer hardware inventory of Still Creek development center.- Set up small printers on the domain, and troubleshot large multifunctional photocopiers.- Built and maintained a file server for Still Creek office.- Set up and troubleshot Blackberry for managers and directors. Show less

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  Ubc faculty of medicine

  May 2007 - Aug 2007

  Computer support technician

  - Provided IT support for faculty of medicine dean’s office.- Created factory images and custom images using Norton Ghost Server for new computers.- Assisted a DHCP and a multipurpose lab project.- Troubleshot hardware, software and Exchange email issues.

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  Ubc advancement services & operations

  Sept 2007 - Dec 2007

  It helpdesk support

  - Provided IT support for daily operations at Advancement Services- Assisted the IT department to build a complete inventory of the computer equipment- Upgraded staff’s computer equipment per request- Supported staff on software installation and upgrade

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  Hsbc

  Jan 2008 - Jul 2011

  Analyst - distributed systems

  - Provided premium IT support for business activities with over 1100 users at HSBC development center- Troubleshot TCP/IP, VPN network issues and wireless network with RADIUS server- Received platinum “best-in-class” award for working on the project for moving the HSBC development center to a new building- Managed the project to upgrade over 1200 PC for HSBC head offices- Troubleshot user profile issues on Active Directory- Set up Blackberries and troubleshot related problems on BES.- Set up IBM Lotus Notes and troubleshot Lotus Notes issue with Domino.- Created and troubleshot virtual machine via VMware Infrastructure client.- Troubleshot Tandberg and Cisco TelePresence video conference systems.- Scheduled SCCM software push on AD server, and troubleshot SCCM advertisement issues. Show less

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  Corinex communications corp.

  May 2012 - Oct 2013

  Field applications engineer

  - Analyze clients’ power line network and design solutions based on the requirements.- Design BPL (Broadband over Power Line) network infrastructure for utility, telecom and ISP companies- Set up Corinex gateways for customers’ BPL and SmartGrid/AMI (Advanced Metering Infrastructure) networks- Configure Cisco routers and switches to support BPL data backhaul - Utilize SNMP data for network performance monitoring, network management and troubleshooting- Manage the EV (Electric Vehicle) project with BCHydro to build three EV charging station prototypes- Migrate smart meter database from MySQL to Oracle- Prepare ATP (Acceptance Test Procedure) documents for various pilot projects for BPL networks- Prepare proposals to respond to RFIs and RFPs for tendering Show less

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  Bc safety authority

  Oct 2013 - now

  • Senior Information Security Engineer

    Feb 2016 - now

  • IT Infrastructure Analyst

    Oct 2013 - Feb 2016