Experience

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  Sports direct

  Apr 2013 - Oct 2013

  Sales assistant

  - Keeping shop floor tidy and organised.- Interacting with customers to aid with their purchasing.- Meeting sales targets set by the store managers.- Working on tills putting through customers purchases.

• 

  Matalan

  Oct 2013 - Sept 2014

  Sales assistant

  - Keeping fitting room and the surrounding area tidy- Interacting and helping customers with sizing and outfit choices- Meeting sales target set by Matalan- One of my first experiences learning to work in a team

• 

  Crieff hydro hotel and resort

  Sept 2014 - Mar 2016

  Spa therapist

  - Learning timekeeping skills and how to spread time evenly amongst tasks- Keeping treatment rooms and communal areas clean and tidy- Keep my self looking professional and neat- Reading people body language and how to communicate with other calmly- Experience with interact with many different groups of people

• 

  All about eve

  Mar 2016 - Mar 2018

  Nail technician

  - Administrative tasks such as reception and taking bookings. - Built a strong demand for my services and a reliable client base. - Listening and talking to clients in not only a professional sense but also a friendly manner.- Was able to exercise my creative skills.- Taking clients ideas and translating them into designs.

• 

  Buck's rock performing and creative arts camp

  Jun 2018 - Aug 2018

  Weave instructor

  - Teaching children (ages 6 -18) how to weave as part of a summer camp.- A rewarding experience instilling creative confidence in young children and inspiring them to learn about the techniques used in textile manufacturing.

• 

  Donna wilson

  Jun 2019 - Jul 2019

  Studio assistant

  - Working with Donna and her studio team to assist with a wide range of studio projects.- Organisation and management of stock room and the studio.- Packaged online orders and general assistance with a studio sale.- Team organisation and support in a fast-paced small team.

• 

  Myb textiles

  Jul 2019 - Aug 2019

  Studio admin assistant

  - Closely collaborated with the Design Director to prepare new spreadsheets for the design team’s internal reference.- Worked to organise and archive samples for record keeping purposes and client demos.

• 

  Heriot-watt university

  Oct 2021 - Nov 2021

  Innovation ambassador

  - Scouted new and innovative businesses started by students at Heriot Watt and promoted the services of the Enterprise team.- Did weekly presentations to the Enterprise team to explain the students’ ideas and stage of product development.- Created brand graphics in Adobe Illustrator for an OOH campaign around the campus as well as social media.- Developed networking and communication skills to find and identify talent opportunities.

• 

  John lewis & partners

  Nov 2021 - Jan 2022

  Selling partner

  - Enabling a smooth customer buying experience by creating ‘short term friendships’- Assisting customers at the fitting rooms in finding sizing or offering advice on clothing.- Working at till points processing customer’s purchases and returns.- Being consistently open and available on the shop floor to assist customers.

• 

  John lewis & partners

  Apr 2022 - Aug 2022

  Selling partner

  - Enabling a smooth customer buying experience by creating ‘short term friendships’- Assisting customers at the fitting rooms in finding sizing or offering advice on clothing.- Working at till points processing customer’s purchases and returns.- Being consistently open and available on the shop floor to assist customers.

• 

  Royal museums greenwich

  Aug 2022 - now

  - Responsible for creating and maintaining Digital and Visual Crib Sheets for retail and online shops, facilitating the creation of new SKUs.- Set up new suppliers, assisted with supplier enquiries, raising POs and approving and organising invoices and accruals reports using the finance system Soprano.- Managed Cybertill EPOS processes, such as setting up new product lines, price changes, and product discontinuation to keep retail shop teams up-to-date.- Designed graphics such as Gift Guides, Visual Crib Sheets, Bespoke Labels and POS Signage for all eight retail shops adhering to RMG Branding Guidelines.- Updated range plans and critical path for retail and online stores to manage lead times internally and with suppliers.- Analysing Weekly and Monthly Sales Reports to report sales performance to the broader team. I correlated this with visitor feedback so the team could make insights-driven decisions.- Assisted in finding new suppliers to fit into upcoming ranges, with a preference for sustainable products. Researched products and suppliers online, with comp shops, and via trade shows.- Managed the team calendar to identify holidays and ensure representation for people across all backgrounds. This included planning ranges themed around Lunar New Year, LGBTQ+ Month, Women's History Month, Black History Month and Diwali. Show less - Provided comprehensive support to visitors, including setting up audio guides, offering directions to various museum points, and sharing insightful facts about the Cutty Sark.- Executed opening and closing procedures to uphold high operational standards.- Facilitated customer admissions by handling ticket purchases, membership setups, and guidebook upselling, something which I excelled in.- Maintaining high standards of radio communications to ensure smooth day-to-day operations.- Worked in the retail store, organised merchandise displays and managed stock. Show less

  • Buying and Merchandising Assistant

    May 2023 - now

  • Visitor sales assistant

    Aug 2022 - May 2023