Experience

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  Allianz

  Aug 2018 - Sept 2018

  Business administrator

  -Successfully delivered and prepared documents in a timely manner to meet customer requirements, leading to enhanced customer satisfaction.-Demonstrated exceptional performance in both call center and administrative roles during the internship by consistently completing assigned tasks within established deadlines.-Proactively engaged with customers, addressing their inquiries promptly and efficiently, resulting in a high level of satisfaction.-Received positive feedback from supervisors for consistently exceeding expectations and achieving outstanding results during rotational assignments.-Collaborated effectively with files management teams to identify and procure necessary documents, streamlining operations and ensuring efficient document management. Show less

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  Commonwealth bank

  Feb 2023 - now

  -Managed and executed complex settlement requirements across all states, driving and maintaining high quality due diligence and risk management at all times.-Specialized in handling or challenging property purchase cases, providing expertise and support to clients when dealing with intricate situations.-Achieved and maintained a 99.5% quality assurance rating for the past 600 property settlement cases across all states and provided effective, on-time responses to the clients for any questions.-Coordinated with lawyers, real estate agents, and other parties involved in the settlement process. Ensured that property settlements are completed smoothly and efficiently while complying with legal requirements and protecting the interests of all parties involved Show less -Ensured quality assurance of remediation projects, consistently maintaining high standards throughout the entire process, including the thorough examination and assessment of over 1800 files within a 4-month project.-Proactive feedback to the team led to a remarkable improvement in the Quality Assurance pass rate over a span of 3 months, elevating it from 94% to 98.6%.-Conducted thorough reviews of commercial loan documents and recorded accurate data into the bank's Collateral Management System, ensuring streamlined loan processing and improved risk management.-Developed and authored a comprehensive Standard OperatingProcedure for quality assurance assessments in the CMS Small Business Banking project. Show less

  • Home-in | X15 Ventures | Settlement Coordinator

    Jul 2023 - now

  • CMS Quality Assurance

    Feb 2023 - Jul 2023