Experience

• 

  Otto group

  Jul 2005 - Jul 2006

  Credit risk analyst

  University placement in a Credit Risk function of a national catalogue company. My role was to supply analysis through SAS to support risk scorecard and report development.

• 

  Ukar

  Sept 2007 - Nov 2011

  Managing team of SAS Management Information (MI) Developers, with responsibility for ensuring Finance were supplied with timely and accurate reporting and analysis. Responsibility for using SAS to develop new reporting on the performance of Bradford & Bingley's £40bn mortgage book. Tasks as part of this role included creating documentation and building strong working relationships with stakeholders in the Finance and Treasury functions.I was promoted into the MI Consultant role from this position.

  • Finance MI Consultant

    May 2010 - Nov 2011

  • MI Developer

    Sept 2007 - Apr 2010
• 

  Is solutions

  Nov 2011 - Jun 2012

  Sas specialist

  Designing and building data integration processes in SAS for an insurance industry client.

• 

  Barclaycard

  Jul 2012 - Jul 2018

  Operational strategy development and implementation role, with projects including contact detail collection, marketing suppressions, and complaints management.Developed and delivered strategy to add 674k contact details for Barclaycard customers, resulting in £2.5m operational cost saving over 3 years, and new contact opportunities. Initiated and led delivery of a successful email and SMS communication to ask customers to update their contact details. Achieved a +5% incremental response rate vs control equivalent to 22k new customer contact details captured. Led initiatives and training for stakeholders to raise awareness of how marketing suppression legislation has been implemented in Barclays. Show less

  • Business & Strategy Manager

    Jan 2017 - Jul 2018

  • Customer Targeting Manager

    Jul 2012 - Dec 2016
• 

  Barclays

  Aug 2018 - Dec 2022

  Set strategy and led a team of Transformation Managers in delivering data and efficiency initiatives for the Barclays UK Customer Communications function. New role created for me, so had to establish strategy, structures, and roles & responsibilities for myself and those reporting to me.Projects to date included migrating team-managed data sources to a more robust strategic form, and completing migration of SAS processes to Hadoop. Manager of a team of SAS developers delivering regulatory, servicing and marketing communications activity to Barclays customers, operating in a high-control environment. Developed a team policy to identify and decommission Technical Debt, reducing processes by 73 (50%) and subsequently saving 5 developer years of migration work.Implemented “squad” structure for accepting and balancing new work, which empowered developers and led to better work-life balance and business outcomes.

  • Communications Data Transformation Lead

    Jan 2022 - Dec 2022

  • Senior Customer Targeting Manager

    Aug 2018 - Dec 2021
• 

  Version 1

  Jan 2023 - now

  Senior data engineer