Experience

• 

  Self-employed

  Aug 2010 - Sept 2020

  Lead debate coach

  - Regularly researched and analyzed complex topics including, technology, economics, foreign policy, ethics, philosophy, and sociology.- Experience in formatting, organizing, and communicating deep material to both college-level students and college professors.- Managed club coaches and directed club priorities- Students include two-time national champion in both STOA and NCFCA.

• 

  Hedua

  Jan 2015 - Jun 2016

  Account executive and software design

  - Facilitated the design and development of browser-based and mobile applications- Worked with all levels of users (company executives and primary application users) to document requirements and prioritize feature sets.

• 

  Pilgrim consulting, inc

  Jun 2016 - Apr 2019

  As a Product Consultant at Pilgrim Consulting, I worked closely with clients to bring strategy and definition around their software product needs. Industry specialties include retail, finance, and logistics with experience in healthcare, music, education, and food services. Responsibilities included:• Collaborate with clients, internal stakeholders and product teams to understand the strategy and value propositions that inform feature development. Regularly compile client feedback into strategy and feature prioritized roadmaps, develop processes for product andengineering workflows, and handle communication around product development.• Regularly working with development teams to coordinate the discovery and development of new features using customer interviews, sales feedback, and internal analytics for insight.• Determine customers' needs and desires by specifying the research needed to obtain market information.• Recommend the nature and scope of present and future product features by reviewing product specifications and requirements; appraising new product ideas and product changes.• Assess market competition by comparing the company's product to competitors' products.• Complete operational requirements by scheduling and coordinating team members; following up on work results. Show less I served as Business Analyst for a diverse set of clients who partner with Pilgrim Consulting for their company's software development. Industries of partnered businesses include music, healthcare, education, logistics, and food service. Due to the diversity of our clients, I am regularly exposed to a broad range of business needs, and this serves to strengthen my existing foundation in Business Analysis and Product Ownership. Responsibilities include:Regularly communicating with a wide range of stakeholders (our clients) externally including executives, Product Managers, and users.Driving product development and direction with internal team members including Designers, Project Managers, Developers, and other Business Analysts.Generating and maintaining a product backlog.Leading requirements discovery meetings for newly onboarded clients.Working with clients to set product development roadmaps.Defining scope for each deployable iteration of a client's product.Leading product demonstration meetings and solicit feedback from the stakeholders.Acceptance testing of newly developed features.Depending on a project's need, I will handle some non-technical Project Manager considerations like scheduling and team coordination. Show less

  • Product Consultant

    Mar 2018 - Apr 2019

  • Business Analyst

    Jun 2016 - Mar 2018
• 

  Ruby

  Apr 2019 - Oct 2020

  Product manager

  Lead product development and research for a startup incubated within a large regional bank; an intrapraneurial project designed to incubate product development discipline while building a new consumer-facing fintech product for collaborative family banking.- Owned the implementation of a user-centric framework for product discovery and validation.- Collaborated daily with product design and development, setting goals by framing the user context and problems being addressed.- Owned the implementation of process and best agile practices for development and product research. Focused on experimentation and validation of the market and product.- Worked closely with the Ruby CEO, managing expectations, developing product strategy, and planning go-to-market initiatives.- Interacted regularly with current and prospective users through interviews (qualitative) and detailed user data/analytics (quantitative). Show less

• 

  Crystal knows

  Oct 2020 - Apr 2022

  Led product strategy, research, and implementation for a fast growing startup in the psychographic NLP AI B2B SAAS space. As the first product hire, crafted new processes, hired/managed team members, and owned the company product strategy, roadmap, and implantation.- Owned the creation and validation of the product strategy that supported a revenue transition from B2C to B2B, while empowering the sales team to move up-market in their enterprise accounts. Through segment/cohort analysis, research, and experimentation, created product roadmaps and led development priorities resulting in 60% revenue growth.- Owned the implementation of a user-centric framework for product discovery and validation.- Led the development of three products with ~15,000 weekly active users from discovery todelivery of product features and value, spearheading experimentation and iteration throughout theprocess.- Worked on the company leadership team with the CEO, VP of Sales, VP of Customer Success,VP of Engineering, and Marketing to align our department strategies with the business goals andvision, implementing product department OKRs.- Hired and managed Crystal’s product team, owning the creation of new processes that aligned ourbusiness goals with our users' needs. Show less - Collaborated daily with the CEO and key stakeholders to gather product requirements and feedback on key value propositions and functionality.- Implement the first product discovery processes the company practiced, leading to improved feature value, product strategy, and a deep understanding of users’ needs.- Created and owned the execution of the product roadmaps, prioritizing and driving focus across multiple products.- Collaborated daily with development, clearing blockers and setting goals by framing the user context and problems being addressed.- Interacted regularly with current users through interviews and detailed user data/analytics.- Implemented the first user behavior data system for the company, leading to profound understanding of product usage and supporting detailed experimentation. Show less

  • Product Lead

    Oct 2021 - Apr 2022

  • Product Manager

    Oct 2020 - Oct 2021
• 

  Built technologies

  May 2022 - Jun 2023

  Product manager

  - Created the strategy and roadmap for our inspection technology driving 300k inspections yearly, representing $15 million in annual revenue.- Led the discovery and creation of a new product line for inspections unlocking an additional 200k yearly inspections and $9 million in revenue.- Owned the discovery process for, and creation of, a product strategy for a new product line of construction insurance to be sold and administered throughout the lifecycle of ~4000 units of collateral.

• 

  Tidelift

  Jun 2023 - now

  Principal product manager