Experience

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  Wired inc.

  Jan 2001 - Jan 2007

  Project coordinator

  - Sustained systems and procedures for operating efficiency in the telecommunications department.- Instructed new staff, applying strategic planning to determine department objectives.- Analyzed performance data as it related to financial and sales activity reports to monitor and measure productivity, and set progressive goals.- Determined communications strategy and executed programs to deliver communications objectives throughout the organization.- Built a best-in-class team of ten by selecting competent staff in accordance with outlined hiring guidelines and assuring peak performance.- Ensured all new business opportunities were fully evaluated.- Knowledge and understanding of network design, LAN and WAN wiring and distribution.- Advanced knowledge of telephony systems components and peripheral equipment. Show less

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  At&t

  Apr 2007 - Aug 2014

  Lead Splicing Technician – 2011-2014 Evaluated and completed cable installation, expedited construction, and maintenance of cable facilities and equipment related to Outside Plant. Developed and documented new procedures and guidelines for increased productivity and assured safety (including before and after photos of flawlessly executed installations and repairs). Continuously worked with Network Operating Center configuring and troubleshooting network equipment. Supervised and maintained a productive team of field service personnel including developing, coaching, and effectively evaluating performance standards. Maintained top track record for evaluating ‘escalated’ customer needs on site, identifying problems and ultimately resolving high priority incidents. Enhanced the customer experience through professional, empathetic interaction with customers including frequent post-repair follow-ups to ensure complete customer satisfaction. Performed site surveys, updated facility records, monitored cable capacities in distribution facilities. Show less Splicing Technician – 2007-2011 Maintained and repaired main aerial and underground copper and fiber transmission lines according to electrical diagrams and specifications. Interacted directly with clients/customers to determine needs, evaluate problems, and provide training and support relative to voice and data services and operations. Interpreted and communicated construction prints and splice schematics. Optimized efficient techniques to existing span lines, installed repeaters for T1 circuits, and performed tag and test functions for vendor partnerships. Ascended poles and ladders, platforms and truck-mounted lift buckets to evaluate safety standards and assure accuracy of techniques by field service personnel. Confirmed accurate cable termination on cross connect, patch panels, hubs and routers. Reconstructed underground network in manholes, controlled environmental vaults (CEV) and other confined spaces where cable is located. Installed and repaired end user equipment for both commercial and residential customers. Installed and extended Cat3, Cat5e, and Cat6 for T1 circuits. Installed and mounted equipment, 66 blocks, RJ-11, RJ-21x, RJ-45, waffle cases, 3M aerial enclosures, NIU and NID’s. Performed cable transfers, T1/Hi Cap installations, section throws, terminal replacements underground and aloft, installed building terminals, placed copper cabling underground and aloft. Show less

  • Splicing Technician (Lead)

    Jan 2011 - Aug 2014

  • Splicing Technician

    Apr 2007 - Aug 2011
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  Starbucks

  Jul 2014 - now

  System analyst ii

  Collaborate with cross functional teams within the Information Technology department and Retail Operations business units on implementation strategies and processes to deliver overall quality assurance. Develops work plans, project estimates, and status reports while conducting project meetings for tracking progress and developing short and long term objectives in a team environment.  Coordinate with stores and testing teams during the pilot phase and distribution activities in preparation for implementation including contractors, utilities, governmental agencies, and developers. Plan and maintain schedules, procedures, training materials and tracking methods for new store and remodel store activities while handling demands for service that require facility design or rearrangements in a timely manner. Analyzes financial data and expense budgets while successfully demonstrating the ability to pro-actively seek new opportunities that increase operational efficiency.  Improve, maintain, and foster effective relationships with vendors, providing updates on projects and resolving any issues/concerns promptly to ensure satisfaction. Serves as resource to maintenance and construction personnel to ensure proper assembly of outside plant. Show less