Experience

• 

  Fort hays state university

  Jun 2007 - May 2010

  Help desk consultant

  • Provided technical support and assistance with computer troubleshooting through phone, emails, and walk-ins to FHSU faculty, staff, and students.• Knowledgeable in problems such as, internet connections, software issues, and other university programs. • Provided basic website maintenance and upkeep.

• 

  Child advocates san antonio (casa)

  Dec 2009 - May 2010

  Compiled lists of contacts for background checks and child abuse and neglect registry checksCompiled lists of Kansas Congress members to aid lobbyistsResearched statistics and trends associated with the programCreated surveys for program directorsCreated a Facebook group page for the Association to promote awarenessProvided basic website maintenance Compiled lists of contacts for background checks and Kansas Congress members to aid lobbyistResearched statistics and trends associated with the programCreated surveys for program directorsProvided basic website maintenance

  • Intern

    Dec 2009 - May 2010

  • Intern

    Dec 2009 - May 2010
• 

  Community resource center

  Jun 2010 - Aug 2010

  Intern

  Managed responses and did initial data assessment regarding specific CRC programs such as Coaching, Leadership, Rural Philanthropy Days and ConsultingResearched Colorado and national funders, to complete the 2011-2012 edition of The Colorado Grants GuideAnswered, returned, or triaged start-up calls to other staff. Keeping track of these calls in a spreadsheet on the serverKansas Court Appointed Special Advocates Association

• 

  Colorado casa

  Nov 2010 - Jan 2011

  Intern

  • Updating grant files• Filing payable and account paperwork• Entering information into the grants database• Assisting with the Quality Assurance Process dictated by National CASA

• 

  Colorado state court administrator's office

  Jan 2011 - May 2011

  Intern

  Assisting in composing judicial directivesAssisting in creating requests for proposalsReviewing and responding to correspondence to provide information and assist in the processing of complaintsReviewing and summarizing data related to court appointments and payments from the Court Appointed Counsel system

• 

  Trulia

  May 2011 - Jun 2012

  Customer service representative

  • Provide phone and email support to customers (real estate agents, brokers and vendors) in regards to our products.• Perform research into those problems by using the appropriate tools in an effective manner.• Identify sales opportunities and transfer customers to Inside Sales when appropriate• Set up and configure Trulia Local Ads and Trulia Pro Accounts for our customers.

• 

  Zillow

  Mar 2012 - Apr 2020

  It support specialist iii

  • Provide end user support for over 300 users through email, phone, and face-to-face• Detailed asset management and auditing• Exercising technical writing through documentation and how-tos• Creating user accounts through Active Directory, Exchange, Shoretel, and other specific programs• Recipient of two awards, among other recognition, for job performance and customer satisfaction• Various software troubleshooting, installation, and administration

• 

  Fivetran

  Apr 2020 - now

  System administrator