Experience

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  Blake collections

  Dec 2008 - Dec 2017

  Campaign manager

  • Quality Assurance • Data Capturing• Retentions • Logistics • Daily Sales Captured and Dispatched Report,• Incentives • MTD Activations,• Management Reports • Daily Sales Report • Systematic monitoring and reporting on various aspects • Monitor and evaluate effectiveness of current processes • Confirm compliance with operational procedures • Ascertain gaps to ensure efficient operations • Monthly Commission/Incentives reports • Appraisals (monthly and per annum) • Capturing of leave on VIP system• Capture and maintain registers• Maintain of employee files for HR • Liaising with clients • Administering of day-to-day activities at a senior level • Establish and maintain productive communication between stakeholder • Assist in the delivery of services to the client• Ensure a smooth and timeous workflow of activities to client and management • Ensure the client’s accounts are correct and delivered timeously Show less

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  Blake collections

  Dec 2018 - Dec 2019

  Key account executive

  • Quality Assurance • Data Capturing • Retentions • Logistics • Daily Sales Captured and Dispatched Report • Incentives • MTD Activations • Management Reports • Daily Sales Report • Systematic monitoring and reporting • Monitor and evaluate effectiveness of current processes • Confirm compliance with operational procedures • Ascertain gaps to ensure efficient operations • Monthly Commission/Incentives reports, Appraisals (monthly and per annum) • Capturing of leave on VIP system• Capture and maintain registers• Maintain of employee files for HR• Liaising with clients• Administering of day-to-day activities at a senior level• Establish and maintain productive communication between stakeholder • Assist in the delivery of services to the client• Ensure a smooth and timeous workflow of activities to client and management,• Ensure the client’s accounts are correct and delivered timeously Show less

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  Procera

  Jan 2020 - Jun 2022

  Key account executive

  • Ensure that Team Leaders/ Managers meet their sales targets. • Ensure that all productivity and quality standards of all campaigns. • Guide Team Leaders disciplinary procedures and management of staff. • Coaching and development of Team Leaders/Managers. • Ensure that all Team Leaders adhere to policies, procedures and CoC • Ensure that all Team Leaders/Managers are effective trained.• Hold regular meetings with Team Leaders/ Managers and stakeholders. • Provide effective and timeous feedback / communication to the Clients. • Management of accounts, invoices, forecasts, budgets, • Report on performance daily, weekly and monthly to clients. Show less

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  Call monitoring compliance solutions

  Jul 2022 - now

  Chief executive officer

  CMCS is progressive contact center consultancy business with a different perspective. We have a management team that has over 10 years of experience in the industry.Our contact center is located in Durban, South Africa and is called Call Monitoring compliance solutions.