Indhuja Devendran

Experience

• 

  Tata Consultancy Services

  Jan 2015 - Dec 2017

  System Engineer

  Create and manage user IDs and their corresponding privileges on system networks and servers, thus contributing to audit-related artifacts.

• 

  Self employed

  Jan 2018 - Apr 2018

  Freelance Japanese Trainer

  Trained several batches of students in beginner level Japanese language, who went on to clear the JLPT N5 certificate examination.

• 

  Zoho

  May 2018 - now

  Contribute in requirement documentations such as RFPs and collaborate with product management team in creating usecases to maintain product roadmap.Work closely with sales and product management teams to identify customer pain points and provide inputs to development team.Handle requirement calls along with product management team to customize the options based on feasibility.Provide inputs to documentation team for better user experience. Provide technical assistance to valid leads and contribute in converting them to paying customers.Work closely with sales and development teams for smooth transitioning of lead conversion and to ensure that the technical requirements are met.Provide product demonstrations and POCs during the evaluation phase, so the customers can get familiar with the product workflows.Handle webinars periodically to have the customers updated on the existing features and newly released ones, if any.

  • Technical Account Manager

    Jan 2023 - now

  • Product Specialist

    May 2021 - Jan 2023

  • Presales Consultant

    May 2018 - Apr 2021