Oladimeji Idowu

Experience

• 

  Federal Polytechnic, Bida

  Jan 2017 - Dec 2017

  Administrative Officer

  •Oversaw the day-to-day activities of the office as the main point of contact in the reception area, keeping management informed of performance with routine and requested reporting. •Identified opportunities for process and office management improvements, and designed and implemented new systems. •Assisted with maintaining office budget, negotiated office equipment/supplies price reductions.•Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints. •Coordinated with outside departments on schedules and resource requirements needed for laboratory activities. Show less

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  Fajcom Limited

  Jan 2018 - Jun 2018

  Sales Representative

  •Provided excellent customer service between customers and vendors in regards to online reservations and met customer expectations and satisfy customer needs. •Conducted research to identify potential business opportunities and targeted market for products and services.•Built and maintained positive work relationships with clients to create a rapport that facilitated patronage and generated revenue.•Developed and implemented strategies effective for the extensive sales and distribution of company products.•Identified appropriate prospects, set appointments, made effective qualifying sales calls, and managed sales cycle to close new business in all service categories offered. Show less

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  First Bank of Nigeria Ltd.

  Jun 2018 - now

  •Monitors emerging trends, industry developments, regulatory change and security enhancements across the mobile payments platforms•Establishes relationships with global leaders for proposition development and effective implementation planning.•Works closely with internal and external stakeholders, especially key partners to understand and translate emerging customer requirements and develops a detailed product scope, feature specification with business and functional requirements.•Collaborates with developers and subject matter experts to establish and drive the technical delivery, determine project timelines, deliverables, and resources.•Contributes to the development of the overall product strategy and the product roadmap for payment processing to support market expansion. Show less •Improved customers’ banking experience with the bank by ensuring that the customers were attended to promptly, and all their challenges were resolved without delay.•Disseminated basic technical knowledge of the products and services offered by the bank to internal and external customers.•Handled account maintenance activities; balance enquiry, freezing / unfreezing of account, placing of lien, reactivation of dormant accounts.•Reviewed and verified transactions to ensure proper processing according to established quality standards.•Processed customer requests for services, such as additional cheques, change of address and reissue of statements. Show less

  • Product Manager - Emerging Channels and Payment Solutions

    Mar 2021 - now

  • Customer Service Executive

    Jun 2018 - Feb 2021