Marcus Powdrell Campbell

Experience

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  Bon Accord Life

  Feb 2015 - Dec 2017

  Assistant Sales Team Leader

  An insurance sales and customer service focused role. Responsible for managing and motivating a small team of consultants to meet risk targets and associated KPIs. Involved in compliance, sales and product knowledge training. Won Compliance award for 2017.

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  InterContinental Wellington

  Mar 2018 - Nov 2020

  A customer facing role in which I was responsible for handling guest queries, fulfilling booking and transfer requests, general guest liaison and supervision of the concierge valets and porters. The position required me to adapt quickly to challenges that often arose and to find novel solutions to problems. As the 'face' of InterContinental it was essential that my team and I upheld (and exceeded) the service standards as set by the company and strive to deliver the best possible guest experience in order to maintain the reputation of the 5-star brand whilst ensuring customer satisfaction. Key skills include leadership competency, attention to detail, excellent communication skills, both written and oral, and the ability to think clearly under pressure.Front-of-House Employee of the Year 2019. Show less

  • Concierge Supervisor

    Nov 2019 - Nov 2020

  • Event Supervisor

    Mar 2018 - Nov 2019
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  Fujitsu New Zealand

  Nov 2020 - Jul 2022

  Senior SDA on the Fujitsu service desk for a Wellington-based client. Responsible for incident and service request management. Routinely exceeded client SLAs and customer feedback KPIs on a monthly basis. Took on roles as incident and service request SME before moving to supervisory role. On-boarded and trained new team members remotely.Responsible for knowledge base update and refresh.Tech stack included MS Exchange Services, On-prem AD, Azure AD, SCCM, MDM, VMware, Airwatch MDM, Intune, and Microsoft 365. Wrote PowerShell scripts to automate bulk data extraction and AD managment functions.Seconded to Team Leader for the desk for 3 months to cover management shortfall. Show less

  • Senior Service Desk Analyst

    Jun 2021 - Jul 2022

  • Service Desk Analyst

    Nov 2020 - Jun 2021
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  Self-employed

  Jul 2022 - Feb 2023

  Web Developer

  Web Development graduate of Whitecliffe College Of Arts And Design, NZ. Continuing to learn through self-directed education, Proficent with HTML, CSS3, Sass and Vanilla JS. Upskilling with React and Node.js. Thoroughly enjoy bringing designs to life with user interfaces for the web.

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  Quorum

  Feb 2023 - now

  • Senior IT Support Analyst

    Oct 2024 - now

  • Service Desk Lead

    Jun 2023 - Oct 2024

  • IT Support Analyst

    Feb 2023 - May 2023