Maria Gilani ⥃ TechiePreneur

Experience

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  Avenir Telecom

  Feb 2005 - Dec 2007

  Branch Manager
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  BelCompany

  Jan 2007 - Dec 2008

  Branch Manager
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  Flemish Minister of Budget, Finance and Energy

  Jan 2009 - Dec 2010

  Helpdesk Assistant/Administrator
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  DHL IT Services

  Jan 2011 - Dec 2011

  Service Desk Analyst,
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  Euroclear

  Sept 2012 - Dec 2012

  Data Security Recertification

  Providing first and second line support to Benelux.

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  Adecco

  Jan 2013 - Jan 2013

  Cloud Computing Consultant
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  SWIFT

  Feb 2013 - Jun 2015

  First and Second Line Analyst

  This role involved the provision of technical support to internal and external customers in conformance with SLAs. I ensured appropriate technical resources were available in order to efficiently resolve customer issues and I monitored end user satisfaction so as to maintain exceptional service standards. I was a point of escalation for Helpdesk Service Agents and I evaluated both Helpdesk and IT Asset Management teams so that further support could be provided as needed. Furthermore, I managed the technical knowledge database and provided asset lifecycle support. Show less

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  Imec

  Jun 2015 - Jun 2016

  Project Coordinator & Manager

  Whilst in this position, I held overall project responsibility for managing and delivering a roll-out from Alcatel to Lync non-enterprise voice. The project was successfully delivered on-time and within budget. I created required project documentation, delivered management reports, and created hardware and network cable PO for meetings with external clients, along with providing a centralised advice support system for all post-project users, taking sole responsibility for the provision of 2nd and 3rd level Lync support. Further to this, I undertook a range of hardware support, troubleshooting, monitoring and management tasks involving Skype for Business, Cisco Prime, McAfee Antivirus, OneDrive, Lync Server Management 2010, Lync Response Group, Office365 SharePoint and all Windows applications. I was also responsible for the set up Polycom, Star and Lync phones, and ensuring firewalls were correctly installed. Show less

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  Dimension Data UKI

  Jun 2016 - Mar 2017

  Unified Communication Engineer Second Line

  Streamlined project activities and provided a centralised advice support system to ensure all users were correctly set up in Lync Control Panel. I set up MS Lync Response Group and monitored Lync servers /management, as well as monitoring SCOM alerts. In addition, I managed server patching in line with company protocol and established the Common Area and conference/service accounts via Lync. Further to this I ensured all BMC tickets were up to date and handled in accordance with the SLAs.

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  Dimension Data

  Mar 2017 - Sept 2018

  Project Coordinator

  I provided general organisational and strategic support to Project Managers and held meetings with customers to understand their needs and translate these into business measurable. In addition, I chaired monthly employee and Engineer meetings and provided updated training. Managing various change processes through MS Project, Word, Outlook, Office365 and SharePoint and cascaded project communications.

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  Tech Tronicx

  Sept 2018 - Nov 2020

  Worked with Prosource IT, assisting one of their clients, BP, on a Windows 10 Technical Project in Holland and Belgium• Following 2 weeks’ initial orientation in Aberdeen, visited the site in Belgium to meet stakeholders• Completed the recruitment process for deployment engineers for both sites• Dealing with applications issues, delivering the risk register and application matrix and Office 365 license issues.• Produced a WTP Progress and Capital Report and chair weekly review meetings with stakeholders• Was involved in project Scheduling for both sites, reporting to PM.• Involved in hardware stock take.• Produced some reports via excel.• Updating project ongoing issues to PM.• Involved in planning as well. Show less

  • Information Technology Project Coordinator

    Sept 2018 - Nov 2020

  • Founder | CEO

    Sept 2018 - Nov 2019
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  MGConnectIn

  Jan 2020 - Apr 2022

  Responsible for helping grow Businesses by finding new opportunitiesResearching leads and establishing relationships with potential clients and arranging appointments for sales executives.Researching organizations and individuals to find new opportunities.Developing goals for the development team and business growth and ensuring they are met.Connecting professionals with experienced and talented Career Development coaches globally.

  • Founder | CEO

    Jan 2020 - Apr 2022

  • Senior Business Development Manager

    Jan 2020 - Dec 2021
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  MG Official

  Aug 2020 - Dec 2021

  Vlogger

  Working for my own YouTube channel since last year Aug mostly traveling and showing people around, I am a Vlogger and motivational speaker. Love traveling and discovering new places meeting new people, Communication is the main key.

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  Tech Tronicx Technologies

  Jan 2021 - now

  Founder | CEO

  Tech Tronicx Technologies is a provider of IT support and tailored IT solutions that helps companies of all sizes and in all industries to succeed, working with international clients for delivering the right candidates, Recruiting and IT consultancy is our core business.

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  Freelance

  Jan 2022 - now

  Infrastructure Project Manager

  Responsible for managing the project communications and transition activities.Acting as a single point of contact between the customer and the technical teams (Network - Security /Telephony ), activities from architecture to deployment in production, report and escalate to management when needed.Coordinate internal and customer resources for the flawless execution of multiple projects.