Phaphama B.

Experience

• 

  EOH

  Feb 2019 - Feb 2020

  Intern

  *The foreground of the leanership was basic introduction to Java. I spent 5 months at college attending classes and the remaining months at my designated host companies for practical work. I got to work on SharePoint for the very first time and used a Microsoft tool to make websites (Microsoft Expression web).

• 

  Datacentrix

  Feb 2020 - now

  * Serve as the first point of contact for customers seeking technical assistance over the phone or email.* Direct unresolved issues to the next level of support personnel.* Record events and problems and their resolution in logs.* Follow-up and update customer status and information.

  • Support Engineer

    Feb 2021 - now

  • Service Desk Analyst

    Feb 2020 - Jan 2021