Phaphama B.

Phaphama B.

Intern

Followers of Phaphama B.574 followers
location of Phaphama B.Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Desktop Support Engineer

  • Education

    • Walter Sisulu University

      2013 - 2016
      Bachelor of Technology - BTech Information Technology

      Activities and Societies: Basketball

  • Experience

    • EOH

      Feb 2019 - Feb 2020
      Intern

      *The foreground of the leanership was basic introduction to Java. I spent 5 months at college attending classes and the remaining months at my designated host companies for practical work. I got to work on SharePoint for the very first time and used a Microsoft tool to make websites (Microsoft Expression web).

    • Datacentrix

      Feb 2020 - now

      * Serve as the first point of contact for customers seeking technical assistance over the phone or email.* Direct unresolved issues to the next level of support personnel.* Record events and problems and their resolution in logs.* Follow-up and update customer status and information.

      • Support Engineer

        Feb 2021 - now
      • Service Desk Analyst

        Feb 2020 - Jan 2021
  • Licenses & Certifications

    • Introduction to Cybersecurity

      Cisco
      Aug 2025
      View certificate certificate
    • Microsoft Certified Solutions Associate: Windows Server 2016

      Microsoft
      Aug 2020
    • Azure Administrator Associate

      Microsoft
      Aug 2020
    • MCSA: Windows Server 2016 - Certified 2020

      Microsoft
      Aug 2020
      View certificate certificate