Chili Staunsager

Experience

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  Horesta | Copenhagen

  Jan 1988 - Jan 1991

  Productivity & Project Consultant

  Members of the industry included following industries: fishing, lumber and feedstuffs.Responsibilities: Project management and report documentation within industry related projects with the purpose of determining the current status of the industry and to determine future expectations. Furthermore, I was responsible for the negotiation concerning productivity rises with SID as counterpart for the entirety of my employment.

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  Eveningschools - KKA, AOF and Sadolin,TDC

  Jan 1992 - Jan 1997

  Gymnastics, Aerobics Instructor and Masseuse
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  Stensved- og Vordingborgskolerne

  Jan 1998 - Jan 1999

  Substitute
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  ZBC - Zealand Business College

  Jan 2001 - Jan 2007

  Consultant

  I was attached to Handelsskolen Sjælland’s southern seminar department. This department cooperated with Arbejdsformidlingen in Vordingborg and the customer service center Transcom.Responsibilities: Planning, organization and completion of 6- and 18-week training programs for the unemployed ages 20 to 60. My focus was to enable them to return to the job market through training, presentations og personal follow-up regarding motivation, sales and service communication.170 teaching days per year. Group size: 18 participants.5 workshops per year. Group size: 18 participants.For 2 years I was responsible for development of the EU project “Development of the Work in Customer Centers”, in which TDC, Danske Bank, Nykredit and Seas participated with their respective customer centers. I developed at series of concepts whose purpose it was to heighten efficiency, make targets visible, and to create motivation for both personal and professional development. Show less

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  C-creation, kommunikation og sundhed.dk - Company Owner

  Jan 2007 - Jan 2011

  Development Consultant

  My vision was to inspire, train and coach people and companies through knowledge about their way of communicating and acting in worklife and private life.Kundeservice Gruppen A/S was one of my customerResponsibilities: Development, curriculum planning and completion of teaching and workshops for customers such as: ISS, TDC, Aller, Kristelig dagblad, Seas NVE.Workshops: 300 with approx. 8 participants.Tasks:- Developing employee and leaders: theoretical presentations, coaching and practical exercises related to their daily work area. On-the-job training.- Train-the-trainer for team leaders. - Mentoring private people in the Health Creation Program.- Professional massage for cancer klients at Søtofte Health Resort in Ringsted. Show less

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  CENSOR sekretariatet

  Jan 2011 - Jan 2012

  Censor - Business, Service and Academic Economist

  Responsibilities: participating in exams at Business Colleges across Denmark. Correcting written exams and evaluating grade levels. Reading undergraduate dissertations or synopsis as background for examination at oral exams. Subject areas: Marketing, Coaching and ManagementNumber of exams: approx. 96

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  Semler Gruppen A/S

  Jan 2012 - Dec 2019

  Educational Consultant

  Responsibilities: Planning, organizing and implementing factory obligatory instruction from car brands SEAT, SKODA, AUDI and VW. Workshops and themed projects, with the goal og ensuring the best conditions for customer satisfaction, management and economic group for dealerships and service markets. • 100 teaching days a year with an average of 16 participants. The instruction centered around the cooperation concerning the service process and service communication• Curriculum planning and certification of 300 service, spare part and garage managers as well as consultants within communication, cooperation and management• Facilitation of 28 workshops with a focus on heightening the customer and service level among Service Consultants. 30-50 participants per workshops. • Led and completed 2 best practice projects:o “SKODA service coaching” – an analysis of five SKODA dealerships’ business and establishing initiatives regarding work environment, cooperation and service processo “Vejhjælp/Mobilitet” – an outsourcing project concerning the transfer of service to the customer service center in Aarhus. I trained participants in service communication and VW spirit in relation to the handling of customers Show less

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  JUC

  Aug 2022 - now

  Network Manager

  Faciliterer forskellige netværk inden for JUC