Lauren Falahee

Experience

• 

  USC Cultural Relations and University Events Office

  Aug 2010 - May 2013

  Student Worker

  I assisted with presidential and university events while professionally representing the University of Southern California.

• 

  USC Residential Education

  Aug 2011 - May 2014

  Resident Assistant

  As a Resident Assistant, I managed the social living environment in a dormitory, planned social events, and served as a peer mentor to first year students.

• 

  USC Viterbi School of Engineering

  May 2013 - Aug 2013

  Orientation Intern

  As an Orientation Intern, I prepared USC Viterbi School of Engineering orientation sessions for incoming students and assisted incoming students during class registration.

• 

  Advanced Medical Reviews

  Jun 2014 - Jul 2018

  Peer Review Coordinator / Operations Team Lead

  As an Operations Team Lead, I supervised the division of responsibilities among lower-ranking staff members and served as a resource to assist staff with day-to-day operations. In addition, I assisted upper management with staff performance management and collaborated frequently with client account specialists to ensure that all clients’ needs were being met.

• 

  Vohra Wound Physicians

  Jul 2018 - Apr 2021

  As an Operations Analyst, my goal was to re-design operational processes for process improvement. I used cross-departmental collaboration, project management skills, as well as systems and technology-based solutions to increase efficiency gains in users, increase knowledge sharing, and make reporting easier. As a Client Relationship Manager, I actively managed the relationship between Vohra physicians and nursing home staff by ensuring that clients’ needs were being met and their complaints were being addressed. In addition, I conducted sales calls and meetings to partner with nursing homes in my territory. I also have experience recruiting physicians, physician assistants, and nurse practitioners to become wound care providers in nursing homes.

  • Operations Analyst

    Mar 2020 - Apr 2021

  • Client Relationship Manager/Business Development

    Jul 2018 - Mar 2020
• 

  EverCommerce

  Jun 2021 - Sept 2023

  Operations Specialist
• 

  Sun Protection of Florida

  Sept 2023 - now

  Salesforce & Technology Administrator