Wejdan Almutairi

Wejdan Almutairi

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location of Wejdan AlmutairiRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Associate Engineer at eMcREY | ITIL4®

  • Education

    • Princess Nourah Bint Abdulrahman University

      2018 - 2020
      Diploma Information Technology Very Good
  • Experience

    • بنك البلاد | Bank Albilad

      Apr 2021 - Sept 2022

      Work on Cortex and T24.Receiving and placing customer service telephone calls.Data entry and research as required to troubleshoot customer problems.

      • Customer Support Agent

        Aug 2021 - Sept 2022
      • Customer Support Agent (Tamheer)

        Apr 2021 - Aug 2021
    • EMcREY

      Sept 2022 - now

      Troubleshooting technical issues.Identifying hardware and software solutions.Resolving network issues.Diagnosing and repairing faults.

      • Associate Engineer

        May 2024 - now
      • Monitoring Agent

        Sept 2022 - now
  • Licenses & Certifications

    • ITIL4 Foundation

      Ministry of Communications and Information Technology of Saudi Arabia
      Oct 2022
    • Retail Banking Foundations - Third Edition

      The Financial Academy | الأكاديمية المالية
      Apr 2022
    • PRINCE2® Foundation Certification Training

      Ministry of Communications and Information Technology of Saudi Arabia
      Feb 2023
    • Agile Scrum Foundation

      Ministry of Communications and Information Technology of Saudi Arabia
      Dec 2022
    • Credit Adviser Professional Exam - Second Edition

      The Financial Academy | الأكاديمية المالية
      Mar 2022
    • ITIL® Foundation Certificate in IT Service Management

      AXELOS Global Best Practice
      Nov 2022
  • Volunteer Experience

    • Information Technology

      Issued by Ministry of Education, Saudi Arabia on Feb 2020
      Ministry of Education, Saudi ArabiaAssociated with Wejdan Almutairi