Rizwan Sayyed

Experience

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  Mphasis

  Apr 2011 - Dec 2016

  disk management.check the process are up and running. if not check the logs and troubleshoot it accordingly. login to control-m workload automation tool and check for the batch jobs. if failed analyse the logs on the server and troubleshoot it.ordering jobs in control-m.monitor the auto scheduled jobs in autosys.scheduled the jobs in autosys.in geneos active console monitor the health check of a server and if issue occurs while monitoring; troubleshoot it.deployments, password setup comes via sharepoint request.good understanding of oracle and sql.incidents comes via hp service manager. show less

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  BNY

  Jan 2017 - Jul 2017

  Production support analyst

  worked at bny mellon as an application support analyst

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  HSBC

  Jul 2017 - Aug 2018

  Senior software engineer

  worked with hsbc as an senior software engineer on banking domain application like control-m, autosys, unix, sql.

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  Nuance Communications

  Aug 2018 - Jun 2022

  Senior service reliability centre engineer

  linux centos patch management using puppet.windows server patch management using azure automation & wsus.worked on basic powershell scripting to perform daily task automation.monitored servers, application and network configurations to meet service level agreements.performed basic server administration duties.investigating and solving development or client reported problems.providing a professional level of service to both in-house and external contacts always.end to end experience in ivr technologies.prepare and maintain systems documentation in accordance with itil policies and procedures.attend daily production, weekly release and deployment calls for discussion on database turnovers, maintenance windows.established guidelines and policies for network operations centre operations show less

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  BMC Software

  Apr 2022 - now

  Azure identity access management technical support

  good expertise in creating bulk users, assigning privilege roles to users, applying mfa, reviewing audit logs, sign in logs in azure portal. managing customer expectations and competing priorities and conducting research on customer incidents to help create knowledge articles, reusable solutions, and other duties as assigned.provide privilege identity access management to azure ad and azure resources, provide conditional access to specific users.migrating on-prem users to azure ad.escalate issues and work directly with research and development to resolve complex support problems.responsible for managing virtual servers using azure portal and ensure availability, performance, and scalability of production systems.investigating and solving client reported problems.ability to manage various stake holders which could be business users, change delivery, audit representatives etc. show less