Kusha Malhotra

Experience

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  Baba Jeewan Singh Ji Memorial Medical Centre

  Aug 2018 - Dec 2022

  Data Analyst, Clinical Administrator & Associate Dentist

  • Digitized clinic documentation by implementing a new patient record management software, data entry and analysis, patient appointments, treatment and medication records, clinician schedules, to increase working efficiency by ~ 88% as well as customer satisfaction rates by ~ 42%• Initiated and facilitated bimonthly departmental meetings to which included the performance of the clinic on all sectors reviewed using interactive Tableau Dashboards to promote collaboration, knowledge sharing, resulting in improved communication and problem-solving as well as promoting a positive work environment• Spearheaded implementation of a new project management system, resulting in 67% improved efficiency and streamlined workflows.• Increased brand visibility and engagement by 75% by creating and launching a social media marketing campaign.• Performed all kinds of dental procedures for more than 1000 patients including all age groups Show less

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  YMT Dental College, Kharghar, Navi Mumbai

  Jan 2021 - Dec 2021

  Doctoral Intern
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  Dezy (Smiles.ai) - Dental, made easy.

  Jan 2022 - Jun 2022

  Data Analyst, Technical Support & Smile Care Expert

  • Performed data analysis using SQL to identify problem areas and increase the customer acquisition and turnover rate by 88% and presented them using Tableau Dashboards• Provided tech support in the form of software and hardware installation, updates, and maintenance, ensuring smooth functioning of the organization daily• Developed and presented interactive Tableau dashboards and excel sheets at the monthly team meetings to devise the company’s success strategy• Enhanced onboarding processes by developing a mentorship program for new hires, and promoted professional development within the organization• Evaluated, advised, and provided comprehensive oral health care solutions as well as intra-oral digital scans to patients with diverse dental needs, reducing the chair-side time by almost half Show less

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  Mass General Brigham Health Plan

  Jan 2024 - May 2024

  HEDIS Medical Record Reviewer
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  Northeastern University

  Jan 2024 - Dec 2024

  Graduate Teaching Assistant for the course HINF 6400: Intro to Health Data Analytics by Prof. Dr. Dan Ries

  • Graduate Teaching Assistant

    Sept 2024 - Dec 2024

  • RSO Student Proctor

    Jan 2024 - Dec 2024
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  Khoury College of Computer Sciences

  Jan 2024 - Apr 2024

  Graduate Teaching Assistant

  Graduate Teaching Assistant (Spring 2024) for HINF 5105: The American Healthcare System by Professor Barry Wolfield

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  EXL Health

  May 2024 - now

  • Analyzed SFDC data to identify market trends and strategic growth opportunities in the healthcare sector for players like McKesson, US Oncology Network, AbbVie.• Identified and assessed data needs for Novartis, successfully bringing them on board as a client for EXL through tailored solutions and strategic outreach.• Developed and presented impactful materials to senior leadership, highlighting growth trends, gaps, and OKR-related insights.• Conducted ad-hoc analyses in a fast-paced environment to support business initiatives and drive innovation.• Collaborated with cross-functional teams to integrate data-driven insights into actionable business strategies. Show less

  • Healthcare Growth Analyst

    Jan 2025 - now

  • Healthcare Growth Analyst - Intern

    May 2024 - Dec 2024