Annie Mays

Experience

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  Parker's

  Jan 2013 - Oct 2016

  ● Worked closely with management and executives to establish short-term goals and long-termobjectives● Developed team members into successful leadership positions and supervised staff

  • Assistant Manager

    May 2015 - Oct 2016

  • Cashier

    Jan 2013 - May 2015
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  Lisa Sampson Cleaning Services

  Mar 2014 - Sept 2015

  Assistant Housekeeper

  ● Administered all aspects of general housekeeping, deep cleaning, and organization for upper echelon clients. ● Extremely detail oriented and able to execute precise time management through day to day requirements.

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  Cobra Self Defense Savannah

  Sept 2016 - Jan 2019

  ● Developed and implemented short and long-term marketing strategies and advertising campaigns tocreate and increase brand awareness● Gathered and tracked market trends, account analyses, sales data, and forecasts to present● Created graphics for promotional materials and managed mailing lists● Reviewed expenses, sales, and additional business data to efficiently analyze service sales● Monitored company budgets, prepared forecasts, and offer recommendations on ways to save onpromotional campaignsKey Accomplishment:– Increased sales and class engagement by launching a social media campaign to promote the business;maintained Facebook and Instagram ad services Show less

  • Senior Project Manager

    Mar 2017 - Jan 2019

  • Marketing Coordinator

    Sept 2016 - Mar 2017
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  Circle K

  Oct 2016 - Jan 2018

  ● Multifaceted manager capable of being utilized in an assistant management role or store-managementrole● Assumed responsibilities of daily activities that included daily paperwork, scheduling, inventorymanagement, and ordering● Responsible for the hiring and development of a successful teamKey Accomplishments:- Broke nationwide sales records- Created and Developed the Standard Operating Procedures by which all Foodvenience overnight shifts nationally now operate

  • Multi Unit Manager

    Jan 2017 - Jan 2018

  • Foodvenience Team Manager

    Nov 2016 - Jan 2017

  • Cashier

    Oct 2016 - Nov 2016
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  JCB North America

  Dec 2018 - Dec 2019

  Assembler

  ● Read, interpret, and followed basic blueprints, diagrams, engineering drawings, specifications, bills ofmaterials, and other written instructions to accurately assemble equipment and products● Reworked or repaired assembled equipment and products according to engineering specificationchanges● Performed all work in accordance with quality standards and established safety procedures

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  JENIFER M BARRETT

  Jan 2020 - May 2021

  ● Promoted from Coordinator to management within five months of hire● Verified patient’s insurance and billing● Entered treatment plans, post payments, entry charges, and handled pre-authorizations● Accurately maintain all patient records including personal and medical information● Answered incoming calls and responded to approximately 100 patient inquiries daily● Managed dentists' and hygienist's schedules by confirming patient’s appointments and managingschedules

  • Office Manager

    May 2020 - May 2021

  • Front Office Coordinator

    Jan 2020 - May 2020
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  Delivery.com

  Feb 2020 - Mar 2021

  Delivery Driver

  ● Provided quality customer service through positive and professional interaction with customers in person or by phone. ● Worked as part of a team and assisted each other by being on time for their shift. ● Accurately processed order paperwork and payment transactions and execute cash management duties. ● Protected the company's assets by maintaining organized, safe, and clean work areas; complying with safety and security standards at all times.

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  Cerebral

  Jul 2021 - Sept 2022

  ● Promoted from Clerk to management within four months ofhire● Oversee the productivity and development of 20+ insuranceclerks● Create, analyze, and modify procedures to accommodate rapidgrowth within the company● Assist in day-to-day operations of insurance responsibilities -facilitating prior authorizations and direct communicationswith national pharmacies● Analyze statistical data and create reports for high-levelmanagement and network reimbursement requests● Monitored and followed up on the status of submitted claims● Executed and interpreted eligibility requests● Conducted outreach to clients and clinicians regarding missingor incorrect insurance information● Determined and billed client’s Health Insurance patientfinancial responsibility● Created invoices for out-of-network reimbursement requestsKey Accomplishments:– Created a new workflow structure that was morestreamlined, removed redundancies, and enabled betterleveling of metrics– Develop a project management solution that allowedcharting and tracking of daily, weekly, and monthlyassignments, in addition to charting individual and teamgoals– Transited workflow to ASANA that allowed for 100% accuratetrackable timestamped metric workflows Show less ● Submission of Claims to Health Insurance Payers. ● Monitoring and Following-up on the status of submitted claims. ● Executing and interpreting eligibility requests. Conducting outreach to clients and clinicians regarding missing or incorrect insurance information. ● Determining and billing clients their Health Insurance patient financial responsibility.● Creating invoices for out-of-network reimbursement requests.Key Accomplishments:- Promoted to management within 4 months Show less

  • Insurance Clerk Team Manager

    Nov 2021 - Sept 2022

  • Insurance Clerk

    Jul 2021 - Nov 2021
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  Ameris Bank

  Aug 2022 - May 2023

  Construction Closing Specialist

  ● Lead a variety of pre-close activities for moderately complex to complex construction loans, including coordinating all aspects of loan closings.● Accurately evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures and regulatory requirements.● Document and coordinate legal activities for loan documentation that may also include documentation purchased from third party sources, with internal staff and the Corporate Legal group● Work collaboratively with Credit, Sales and Legal regarding proper procedures and documentation requirements necessary to ensure accuracy with negotiated terms and ensure alignment with appropriate compliance standards● Review and negotiate complex legal documentation, evaluate risks, develop strategies to mitigate documentation risk and identify procedural modifications● Serve as an escalation point in the resolution of client issues● Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes● Identify activities of the team to ensure conformity with established procedures● Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals● Facilitate the closing and funding of new loan transactions including participations and loan restructures.● Organize legal documents, internal documents and post-closing items.● Coordinate funding logistics for new financings, participations and complex restructures.● Collect, review and negotiate acceptable insurance certificates and endorsements. Show less

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  Charlie Health

  May 2023 - Dec 2023

  Financial Counselor

  ● Provided comprehensive financial counseling to clients, offering clear explanations of available services and payment options.● Developed personalized payment plans to assist clients in managing their financial obligations for health services.● Collaborated with insurance companies to verify benefits and coverage, ensuring clients maximized their insurance benefits.● Conducted financial assessments and eligibility screenings to determine clients' qualifications for financial assistance programs.● Assisted clients with the application process for financial aid and other support services, ensuring accurate and timely submission of necessary documentation.● Maintained detailed and confidential records of financial interactions, ensuring compliance with all regulations and policies.● Addressed and resolved client inquiries and concerns regarding billing and financial matters in a professional and empathetic manner.● Monitored and tracked client payments, following up on outstanding balances to ensure timely collections.● Worked closely with the billing department to reconcile accounts and resolve discrepancies efficiently. Show less

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  Weekend Health

  Jan 2024 - Jan 2025

  Pharmacy Operations Manager

  ● Reviewed and processed prior authorization requests for medications, ensuring timely and accurate determination of approval or denial.● Communicated with healthcare providers, pharmacies, and patients to gather necessary documentation and information for prior authorization requests.● Evaluated clinical documentation and medical necessity criteria to determine eligibility for medication coverage.● Ensured compliance with insurance policies, guidelines, and regulations in processing prior authorization requests.● Entered and maintained detailed records of prior authorization requests, decisions, and communications in the appropriate systems.● Provided clear and concise explanations of prior authorization decisions to healthcare providers and patients, addressing any questions or concerns.● Collaborated with the pharmacy and medical teams to resolve issues related to prior authorization and ensure continuity of patient care.● Monitored and tracked the status of pending prior authorization requests, following up as needed to ensure timely resolution. Show less

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  Prosper Health

  Jan 2025 - now

  RCM Lead